Very unprofessional verification process

    • arisko
      arisko
      Bronze
      Joined: 23 Sep 2009 Posts: 392
      Hi! I'm not writing here to whine, just to inform of my experience when verifying my account upon requesting a cashout. This happened over the course of 3 weeks since I've been busy with school during this time.

      1. I request cashout.

      2. Everest writes me a mail telling me that I haven't verified my account yet
      and that they have my ID picture, but also need:

      Proof of adress, a picture of a physical bill where my name and adress is
      included.

      A picture of back and front of my credit card

      3. I send them these two things.

      4. They then mention that they need a purchase agreement form. Meaning i have to print a form where I write my credit cards number down and sign that a company called IBS is authorized to debit my credit card. Then I scan it and send it to them.

      5. They write me back saying they have everything they need, however I need to sign the back of my credit card and send a picture of it signed. They could easily have mentioned this in the 2nd mail. I sign my card and send a picture to them.

      6. Now they write that they need a picture of my ID. Notice that they first wrote that they had my ID already. I cooperate and send it to them. It's a picture of my ID that I got scanned at my university, good quality.

      7. They write me back, saying that they want a picture of my ID, but instead, a picture taken with a photo camera. Just like my scan, only taken with a camera. So I have my glamorous ID photo-shoot and mail it to them.

      8. This brings me to today, where I'm waiting for response. I sent the ID earlier this morning.

      I mean, this is just evidence of how unprofessional they are. They just don't send all the information in one mail. It's like they are retarded and can only handle one document at a time and can't really tell you what they need at once. Not only is it unprofessional, it's frustrating because I really want my cashout and I don't have time for slow processes. I will close down my Everest Poker account after this incident and I wish I had my starting capital at another site. Tell me if you think this process is totally normal, and you are welcome to share if you have similar experiences with the cashout process since I know alot of players want to know about this when deciding for a poker room to play at.
  • 18 replies
    • winiwin
      winiwin
      Bronze
      Joined: 19 Nov 2009 Posts: 11
      Hello arisko, this does seem very unprofessional may i ask what country you are in?

      Austin
    • fun101rockets
      fun101rockets
      Bronze
      Joined: 01 Jun 2008 Posts: 1,162
      i had no problem at ft. never cashed out anywhere else
    • strosdegoz
      strosdegoz
      Bronze
      Joined: 24 Nov 2007 Posts: 183
      I've been using Moneybookers for over 5 years.

      I got my starting capital from PokerStrategy (third one) and went to Everest,
      made some money and withdrew to Moneybookers, in less than 24 hours my payment was there.

      I can withdraw to my bank, check and some other options with Moneybookers and is totally safe, you can also deposit using various method.

      With the same amount i withdrew, i deposited back in, in order to activate the $200 bonus.
      Then requested another cashout and again within 24 hours.
      Everything went perfect.

      Always try to avoid direct purchase or withdrawals, payment processors are safer and they are made specially to handle transaction when Everest its a casino, poker, and has tons of different payment processors to deal with.

      Regards
      Hope this helps.
    • Berzerger
      Berzerger
      Bronze
      Joined: 24 Mar 2008 Posts: 910
      I deposited with Neteller, and withdrew over $1k a month later. Never even had an ID check of any sorts. Maybe you just got unlucky with your support guy...
    • kAoChAn
      kAoChAn
      Bronze
      Joined: 20 Oct 2009 Posts: 76
      I also play in Everest but I haven't tried cashing out yet...(because I'm such a big LOOOOSER right now T_T)

      your experience seems painful...when I first received my starting capital from PS I also received this verification thing and they also asked me for my ID TWICE only to inform me in the end that I don't need to continue the verification process because the deposit was from PS ~_~ I guess I can't blame you for thinking they're unprofessional...

      has anyone noticed that even in other sites the withdrawal procedure is partial with NETeller...? it's what the support people reccomend even in FTP...
    • stevegold87
      stevegold87
      Bronze
      Joined: 18 Jun 2009 Posts: 2,587
      Hello guys,

      I have cashed out a tiny amount (175$) directly into my Visa using their cash-out methods. It tooks me exactly 3 business days.

      May I ask you(if you want to tell) how big the amount you are withdrawing?

      I suppose if it is over 1k they are a little bit more careful about who they send it to.
      (It seems a little bit too much from your post)
    • ChoChikun
      ChoChikun
      Gold
      Joined: 15 Oct 2008 Posts: 287
      I got my starting capital from PokerStrategy (third one) and went to Everest,
      made some money and withdrew to Moneybookers, in less than 24 hours my payment was there.
      You first made depost with Moneybookers?
    • strosdegoz
      strosdegoz
      Bronze
      Joined: 24 Nov 2007 Posts: 183
      Originally posted by ChoChikun
      I got my starting capital from PokerStrategy (third one) and went to Everest,
      made some money and withdrew to Moneybookers, in less than 24 hours my payment was there.
      You first made depost with Moneybookers?
      No, i withdrew first and then deposited.
      But i had more than $50!

      NO verification nor anything like that.
      The deposit was just to activate the $200 bonus, should have done that since day one.
    • wickdclown
      wickdclown
      Bronze
      Joined: 25 Jan 2008 Posts: 97
      I guess I've been lucky with everest, because i didn't have to verify my account. Already made a few small withdrawals. I remember when i made my first ever withdrawal from titanpoker it was a bit annoying too (of course not at such level as your experience), because I had to rescan my id like three times.
    • arisko
      arisko
      Bronze
      Joined: 23 Sep 2009 Posts: 392
      Hi! Thanks for the replies. I understand that the process I went through is not the normal one. And it wasn't even a big amount of money, it was just 336$. I guess maybe it was the person from customer support that might have been inexperienced or something. His name was Scott, and it was he who handled the whole process for me.

      I'm still waiting for response. I can add that it is not only because of this verification process that I will stop playing there, it is also because I plainly don't like the site, I realised there was too little traffic and when I reached 300$ I wanted to move to Mansion Poker to get my 200% deposit bonus.

      After this I'm definately opening up a moneybookers account. Thanks for all the responses guys. I'll definately update you on when I get verified and if maybe they will ask me for a 4th ID photo ;)
    • ihufa
      ihufa
      Bronze
      Joined: 18 Mar 2008 Posts: 3,292
      LOL that's ridiculus im never playing on everest fuck thos tards what they put you through is complete BS, it's like they're trying to make it so hard that you'll just give up and keep playing instead of cashing out.

      I've cashed out fairly big amounts on stars ft and partypoker and none of them even asked for ID verification!! the money was on neteller a few hours after or on my bank account within a week. This shows that either everest simply isn't a legit site or Scott is an incredibly retarded person who should be fired (and killed) asap.

      gl on the cashout and on finding a better site
    • fakedurrr
      fakedurrr
      Bronze
      Joined: 22 Nov 2008 Posts: 725
      I think he wanted to withdraw Starting capital, then there are problems like this
      but when u deposit urself there are no problems
    • shivas80
      shivas80
      Bronze
      Joined: 24 Dec 2008 Posts: 573
      I hope u covered security code on back of your credit card :D
    • Parasites
      Parasites
      Bronze
      Joined: 05 Nov 2008 Posts: 23
      I've had a similar experience with Mansion Poker and that's because the member of their support team who handled my case was a beginner (or had no clue). Same running around for 200 Euros. Everything worked out ok in the end but that was the "finale" of my relationship with that particular poker room. I had no problems or needed any ID verification when withdrawing from PokerStars, TitanPoker or Bwin. I understand and know that there are a lot of morons and multi-account players in my corner of East EU and some poker rooms are extra careful when paying winnings, but that doesn't mean that I like or accept being subjected to generalizations. It's their right to protect their business and do all the verification they want and it's my right to take my money someplace else.
      Good luck!
      P
    • arisko
      arisko
      Bronze
      Joined: 23 Sep 2009 Posts: 392
      Today they responded, saying that the verification process is completed. However, I noticed that they took out 50$ from my poker account. They didn't even mention it in the mail, they just took it out hoping that I wouldn't notice.

      1 month ago, I was accused of chip dumping on everest poker. This, I can assure you, was not the case. I was playing with a real-life friend that had a no-deposit bonus and didn't know a thing about poker. He wanted to play me for fun since it wasn't even his money that was deposited in his account. He was of course not playing good, and I eventually won 50$ from him. This is what they call chip dumping. I call it playing poker, bad poker.

      With this accusation mail that they sent me they said they were only going to give me a warning. THEY NEVER MENTIONED that they were going to take the money back. I have a quote from the mail.

      "Although this activity usually requires us to restrict the accounts involved, we are first providing you with a written warning. Chip dumping is a security risk for all parties and it conflicts with our commitment to provide a safe and fair playing environment for all the players."

      I am infuriated about the way that Everest Poker has treated me. I still know they don't care about what 1 poker player thinks. It's still sad we can't do anything about it when they do these things. The most radical thing we can do is close down our accounts, and that is what I will do.

      Just think about how you would feel if 50$ would be missing from your account and they wouldn't even have mentioned it.
    • stevegold87
      stevegold87
      Bronze
      Joined: 18 Jun 2009 Posts: 2,587
      I think you should of mentionned that in your first post and that you might deserve what they did to you. Come on man. :f_mad:
    • arisko
      arisko
      Bronze
      Joined: 23 Sep 2009 Posts: 392
      Originally posted by stevegold87
      I think you should of mentionned that in your first post and that you might deserve what they did to you. Come on man. :f_mad:
      What are you talking about? Deserve it? How can I deserve their incompetence? And just because I play with a friend that has almost no PFR and like 60 VPIP doesn't make it chip dumping. Well, I wont explain myself to you as I've been doing just that to Everest Poker and I'm tired with this process, don't even want to think about it.
    • Killroan
      Killroan
      Bronze
      Joined: 22 May 2008 Posts: 84
      Hey, just take a look from the poker room's side... Chip dumping is bad as it can involve money laundering and many other criminal activities. What is more this guy received a free bankroll which he can't withdraw right away. He has to be active on the site in order to do so. On the other hand you can withdraw it after just one session. Now the situation is as follows - some guy receives $50, sits down at a table and he loses them to his rl friend. The way he plays (no common sense whatsoever - just calling everything as you mention) is clearly pointing towards chip dumping. Even if that's not the case, it's suspicious enough and you can't prove in any way, that your friend was just plain stupid and clueless about the game. Just my 5 cents...