Help

Tickets will be closed only in exceptional cases. Of course, you can close processed tickets on your own if you want to arrange your tickets more clearly. All you have to do is a click on "please close" in the respective ticket.

If you are waiting more than 48 hours, please create a new ticket and refer to the unanswered ticket.

Our support is processed via the ticket system. You'll find a ticket overview under help. If you have a question or a problem, create a new ticket and include all relevant information.
New tickets will usually be answered within 24 hours. Already opened tickets (already answered tickets) are located at a certain support person which is the reason why they could take a bit longer.

You can find an overview of your tickets under Help. There you have also the possibility to create a new ticket.

The coaching player is a flash player for voice communication that is used by us for the coaching. More information can be found here.

The $50 bonus money will be credited to your account in $5 steps. You can check your status under "bonus account" in the cashier.
You need to clear the bonus within 120 days.

We are not able to transfer your starting capital to Full Tilt Poker since for this, we need an account which is registered with our bonus code.
Unfortunately it's impossible to retrack your account to us.

Between receiving the mail and the appearance of the starting capital in the cashier can be a time delay up to 12 hours.

You can find your player ID under "Personal Information" in the cashier.

Generally, we are not able to track your existing account to PokerStrategy. Therefore, unfortunately you can't accumulate StrategyPoints whilst playing at InterPoker.

You can find your account ID in the cashier.

You can get StrategyPoints whilst playing with an poker account which is registered through us. How many points you get in detail, is displayed here:
Information about the Member Reward System

During the import of new point lists, our system displays wrong data (incl. member status) for a short period of time (max. 2 hours). This issue shows up at every update and unfortunately we can't change it.
We ask you to refrain from creating tickets and forum threads regarding this issue.

PokerStrategy promotes players who play a lot with several benefits, for example, a monthly bonus program and extended content. Your status is calculated according to your StrategyPoints that you have accumulated during the last 4 weeks. You can find information about the member status and your accumulated points from Bronze upwards on the main page.

You'll find more information here.

Normally the data that is displayed is correct. But it in the individual case it could occur that points are missing. Is this the case, please let us know via ticket and explain us as precisely as possible in which period of time you assume an issue and how many points are missing in your opinion.

The StrategyPoints will be updated once per week. The updates usually take place between Monday and Wednesday.

If you already have an account on Mansion Poker which has not been created with the bonuscode "PSVIP" you are not able to collect StrategyPoints while playing on Mansion Poker. Unfortunately it is not possible to switch your account.

You will find your acount ID in the form of "123-456-789" under "Account Summary" in the Cashier.

You don't have to deposit your own money. The advice from PartyPoker is related to the real money account which will be activated automatically as soon as we transfer your starting capital into it.
Therefore you must only register in the cashier as well as validate your e-mail.

In order to clear the entire $100 bonus you need to collect 600 basic PartyPoints.  The extra points you gather due to your status-points multiplier is not taken into account. 

You will receive the bonus in 4 steps of $25 - each time after having collected 150 basic PartyPoints - until the entire bonus is cleared. 

There are standard- and bonus points with a multiplicator (e.g. x2 for Queens) at PartyPoker. Bonus points aren't considered when clearing a bonus and also not for our site. For both count only the standard points which you get in according to this table.
How many standard points you have generated at a certain day is displayed in the PartyPoints statements. (You have to be logged into PartyPoker in order to load this site.)

Generally, we are not able to track your existing account to PokerStrategy. Therefore, unfortunately you can't accumulate StrategyPoints whilst playing at PartyPoker.

You can see your screen name under "My Account" -> "My Account" -> "Your Profile" and you can change it every six months. It's the name which is shown when you seat at the table.
However, important for us is only the acount ID because this account is allocated towards the StrategyPoints, for example.
That's why it's important to ensure that you enter the account ID and not the screen name by mistake.

You can find your account ID under "My Account" -> "My Account" -> "Your Profile".

Generally, we are not able to track your existing account to PokerStrategy. Therefore, unfortunately you can't accumulate StrategyPoints whilst playing at PokerStars.

Please create a new ticket and ask for help. Also ensure that you followed the steps in our guide, for example that you have created your account through our download link and that you have entered our bonus code "PSVIP" during your first deposit.

You can find your user ID under "Personal Information" in the cashier.

Due to the fact that we bring new players to the various poker rooms, we receive a sort of provision with which we finance the starting capital, as well as promotions and content.

Your personal information is handled and kept in confidence. It will not be passed to others. Storage is needed for security purposes only. Your personal data can be seen by authorized personnel (e.g. to verify ID copies) only.

Poker education at PokerStrategy is completely free of charge and there are no commitments to the money given as free starting capital by PokerStrategy.

Since we are a poker school you will not be able to play on this site. To play poker you need a valid account with on of our provided online poker rooms.

You need 100 Lifetime StrategyPoints in order to get the GLH licence. Please read our GLH-manual. At first, you have to enter your machine code in your profile. Then the licence code will be generated and send automatically via e-mail and will also show up in your profile. This takes normally just a few minutes.

The current versions of the PokerStrategy Elephant are now trials and fully usable for 21 days after the installation. If you have made more than 2000 Strategy Points (SP) since the 01.04.08 you will get a license code which lets you unlock any usage time limit.

Before you can enter the quiz, you must fill out your personal data and read the strategy articles for beginners. Thereafter you can try your first attempt at the quiz. The quiz consists of 20 question with multiple choice answers. In the case of a failed attempt, you are blocked from the quiz for one hour. Use this time to read the strategy articles again.
After you've passed the quiz, you can choose a poker platform where you then create your account in order to enter the account ID in your PokerStrategy profile.

After you've chosen your poker platform and registered your account ID in your PokerStrategy profile, it normally takes up to 48 hours until your starting capital is transferred. It's possible that you'll receive a passport request from us, therefore you should not forget to check your mailbox and if necessary, your spam directory.

When you've passed the quiz more than 48 hours ago, but haven't received your starting capital yet, at first, please make sure you have completed all necessary steps which is indicated by a green check mark, whereas a red check mark indicates a missing statement. You should take a look if you have received a ticket or mail from us. When this is not the case, write us a ticket.

Our quiz consists of 20 poker related questions. The quiz assures that our starting capital gift of $50 is not gambled away due to bad knowledge about poker. That's the reason why every member has only five attempts. That's why it is so important to read our strategy article for beginners thoroughly before you start the quiz.

The verification of your ID-scan takes usually 48 hours. This applies also for the transfer of your starting capital. Thus you will receive your $50 within 96 hours after you've sent your ID-scan.

Your personal information is handled and kept in confidence. It will not be passed to others. Storage is needed for security purposes only. Your personal data can be seen by authorized personnel (e.g. to verify ID copies) only.

The e-mail address of our security team is:
security@pokerstrategy.com
Please state your user name in the subject line of your e-mail (e.g. as "ID Check") that we can allocate your e-mail immediately.

The requests for a copy of your ID-Card will be taken randomly. Unfortunately this is now necessary in order to prevent double accounts and cheating attempts. Further information is provided in our general terms and conditions (§3).

There could be several reasons. If you are sure that your advertised friend has entered your name as referrer correctly, then create a ticket and describe your issue. Don't forget to mention the member name of your advertised friend!
Create a new ticket

You'll find your "Tell-a-Friend" account on the home page. As soon as you have earned at least $50 with our TAF-System, you can demand your promotion bonus and choose either Titan Poker, PartyPoker or Mansion Poker for a payout.

The transfer usually takes place beween Wednesday and Friday. Apply to the support in the case you should wait longer than a week for your bonus payout.
Create a new ticket

Your advertised friend has to name your Pokerstrategy member name (not your poker account name) in the registration form under "advertised by" directly at the registration process or he simply uses your referral link when he signs up. What happens and what you get when your advertised member accomplishes the condition for the referrer bonus is written here:
Information about the Tell-a-Friend program

When someone named you as recruiter, you can see it on the link advertised friends beneath your login name on the home page. Here are all your advertised members listed.

You need to play $350 in rake in order to get your $100 bonus. The bonus money will be paid in $10 steps for $35 rake each. This happens every Monday and Thursday.

We are not able to transfer your starting capital to Titan Poker since for this, we need an account which is registered with our bonus code.
However, it's possible to track your account to PokerStrategy when your account has been inactive for 30 days.
For this purpose, please enter your account ID in your profile and choose the option "I have an Titan-Poker-Account".

For technical reasons, the bonus details are not displayed, but you can ask the Titan support about your status at every time.

You can find your account ID in the form of TTR12345678 in the cashier.