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Lotus Poker Just stole my deposit. can anyone help?

    • lazz19
      lazz19
      Basic
      Joined: 10.05.2013 Posts: 6
      Hello,

      Not sure if I am posting this in the proper section but am hoping someone can offer some advice.

      I just signed up to Lotuspoker and madea deposit.

      Within 5 minutes I got kicked off the software.

      I checked my email and it said that my account was closed due to self exclusion.

      So last year I had self excluded from 888 to take a break from poker.

      I wasnt aware that lotuspoker where on the same netwrok. ( Cassava )

      I rang support and was told to email the security support.

      I have sent 6-7 emails requesting if possible to get a refund on my deposit.

      I have received 7 automated emails. saying my account is closed.

      It is impossible to talk with anyone on this.

      Can anyone advise if it is possible to get a refund on my deposit or what to do.

      VEry frustrating. If i had of known they were on the same network I would not have signed up.

      Thanks for any info.
  • 10 replies
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 22,214
      Hey lazz19,

      Sorry we don't partner with Lotus Poker nor 888 so unfortunately we cannot help you with this problem. The only advice I/anyone can offer you is to stay in contact/keep contacting their customer support until you get an answer.


      Sorry,
      Gary.
    • lazz19
      lazz19
      Basic
      Joined: 10.05.2013 Posts: 6
      Hello,

      Thanks for the reply.

      Unfortunately they will not send me any response except an automated one to say I have been self excluded from another site on the network.


      Just a heads up to anyone to watch out for this.

      This is just thievery of the highest standard.
    • abhi147
      abhi147
      Bronze
      Joined: 12.08.2011 Posts: 935
      Have you tried removing your self exclusion from 888
      And then checking if it works on lotus ?
    • lazz19
      lazz19
      Basic
      Joined: 10.05.2013 Posts: 6
      I didnt think I could do that, As i cant remember how long I self excluded from.
      I will email 888 and see,

      thanks
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 22,214
      Originally posted by lazz19
      Hello,

      Thanks for the reply.

      Unfortunately they will not send me any response except an automated one to say I have been self excluded from another site on the network.


      Just a heads up to anyone to watch out for this.

      This is just thievery of the highest standard.

      How long have you been receiving the automated reply for? Is it hours/days?
    • lazz19
      lazz19
      Basic
      Joined: 10.05.2013 Posts: 6
      The automated replies came today after each email I sent.

      I then tried to send two other emails to a different section of support.

      Have heard nothing back in the last hour or so.

      I tried to just see if i could find out when the self exclusion would expire or could they refund the deposit.

      But they dont answer any of these questions.

      They just automated the response each time.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 22,214
      Hang on in there :)
    • lazz19
      lazz19
      Basic
      Joined: 10.05.2013 Posts: 6
      Here is the repsonse.


      >
      > I am Russell M from the Operations Department at Cassava Enterprises
      > (Gibraltar) Ltd., Cassava Enterprises manage operational services for
      > LotosPlay. I am contacting you with regards to account with username
      > "lazz19".
      >
      > As this account is related to other accounts that have been closed across
      > our network for Responsible Gaming reasons, such as Self Exclusion, we have
      > temporarily suspended your membership.
      >
      > You can contact us regarding your account status to discuss this further,
      > or once the Self Exclusion period has expired.
      >
      > We apologize for any inconvenience caused.
      >
      > Regards,
      > Russell
      > Operations Department
      > Cassava (Gibraltar) Ltd.







      When i respond " to discuss the account status further " i just get the same email sent back to me.


      >
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 22,214
      It may take a day or two to get someone to properly respond ;)
    • lazz19
      lazz19
      Basic
      Joined: 10.05.2013 Posts: 6
      cheers for the replies.

      Will wait it out and see if I hear anything back.

      thanks.