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question about the verification of personal details

    • pokerobssession
      Joined: 26.10.2009 Posts: 1
      Hi,im writing concerning the verification of PD.I have following problem:
      I'll send my photo of the identity card , but the adress that is on it is not valid.I can write my new adress , but i can't send a bill of electricity for example on my name , because it isnt go by my name.It go by the name of my mother.What to do in this case ? Any suggestions:?
  • 1 reply
    • EagleStar88
      Joined: 06.10.2008 Posts: 7,359
      Hi pokerobssession & welcome to PokerStrategy,

      Please contact the support team by writing a ticket from the following link and explain to them the reasons and what documentation you do have that would show your address.
      They might be able to accept a different form of address verification or advise you how to proceed.

      It is important that we can verify your ID and confirm your address before realeasing the starting capital of course, but support should be able to assist you.

      Good luck and look forward to seeing you active in the forums soon.

      Best regards,