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Strategy points taking ages to update?

  • 2 replies
    • justkyle88
      justkyle88
      Bronze
      Joined: 07.05.2008 Posts: 7,613
      Hi ExternalUseOnly,

      Whilst generally the points are updated quickly (just a couple of days delay) most of the time, there are sometimes small delays, the most common reasons for these are as follows:

      1. Some form of platform delay in sending the tracked player data (beyond PokerStrategy control);
      2. Newly signed up accounts sometimes take a few days to be totally tracked through;
      3. Around the start and end of calendar months, sometimes a few days delay whilst PokerStrategy gather data, update points & calculate status upgrades etc.

      These are normal, don't panic, you will not lose any points, they will all still be recorded and will be visible on your home page within a few days (maybe even just hours).

      Regards,

      Kyle
    • ExternalUseOnly
      ExternalUseOnly
      Bronze
      Joined: 30.01.2010 Posts: 3,373
      thanks for reply, just impatient. i wanna be gold already!