Problem with Elephant - italian community

    • arahell
      arahell
      Bronze
      Joined: 04.07.2009 Posts: 5,826
      Hi guys,
      some users of the italian community of PS have the following problems with the italian version of the software:

      1) clicking on general settings, one of them can't select the folder for the hand histories;
      2)the same person don't see any kind of graph, even if the software said to him that the hands were imported succefully;
      3) The other person can't see the HUD playing of Full Tilt Poker and in his log there is this error messagge: ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1624>

      Can you help us ?
      Thanks :)
  • 5 replies
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hi arahell,

      i would love to help you. Can you post the original link to the italian forums please?

      It's pretty hard to tell whats causing the problems since we don't know which elephant versions are installed.
    • arahell
      arahell
      Bronze
      Joined: 04.07.2009 Posts: 5,826
      Sure ! This is the link ;) Thank you ! (However, i think that is the last version of elephant)
    • Larres
      Larres
      Bronze
      Joined: 07.09.2009 Posts: 2,402
      Hello arahell,

      not sure if the original thread can help us here as we're not capable of reading Italian. Whatsoever, we've changed the whole import process of the supported poker rooms and first of all you should take a try on the latest Elephant version v0.94, fresh from our blog.

      At the newly designed Configuration page you can check (and manually reconfigure) the automatically configured poker room hand history paths for the auto import which is required for the HUD.

      And speaking about a graph: Are you referring to the Cash Game or Tournament graph?

      Thanks,
      L
    • arahell
      arahell
      Bronze
      Joined: 04.07.2009 Posts: 5,826
      And speaking about a graph: Are you referring to the Cash Game or Tournament graph?

      Thanks,
      L
      i'm referring to tournaments :) thank you for tour time
    • Larres
      Larres
      Bronze
      Joined: 07.09.2009 Posts: 2,402
      Hi arahell,

      the tourney graph will only display completed tournaments with a final user placement.
      Can you please check the tourney list on the details page, if there are tournaments with the placement "0", than their final summary files (with placements and winnings) are missing.
      On some poker rooms, f.e. PokerStars, sometimes these summaries are just not saved and the user has to request them from the appropriate poker room support.

      Cheers,
      L