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Withdraw problem

    • bndragos
      bndragos
      Bronze
      Joined: 25.09.2010 Posts: 86
      Hello,

      I tried to withdraw some money from my WH poker account on 8 Dec. to my Visa Debit Card, they told me that the payement was processed but I didn't receive any money.. Has anybody the same problem? What could I do now? My bank told me that cannot help me.

      Thx a lot!
  • 4 replies
    • thazar
      thazar
      Bronze
      Joined: 14.09.2009 Posts: 6,561
      Hi bndragos

      A payment to a credit card can take up to 5 working days, So you probably will receive it before Thursday.
    • bndragos
      bndragos
      Bronze
      Joined: 25.09.2010 Posts: 86
      Hi thazar,

      thank u for reply. It's unexpected for me that a transaction in EU takes over a week. At Bet 365 it takes 2 days, at Gamebookers takes maximum 2 days also. WH is the worst experience for me ever.

      I hope I'll receive those money and I'll never play at WH again!
    • thazar
      thazar
      Bronze
      Joined: 14.09.2009 Posts: 6,561
      I do not know about William Hill as I do not play there but credit card company generally hold incoming transaction for up to 5 days. If it is the case WH would not be at fault.
    • bndragos
      bndragos
      Bronze
      Joined: 25.09.2010 Posts: 86
      I understand but I called at the bank and they confirmed me that is no pending transaction from WH. I'm worried because are about 7500 euro..