Popup stats empty

    • SirBoberg
      SirBoberg
      Bronze
      Joined: 27.04.2008 Posts: 68
      I´m trying to get Elephant running on Mansion, everything works except one thing. I get the stats from other players in the table HUD but when i click the HUD to get the expanded window it is totaly empty.....why?
  • 9 replies
    • ragney
      ragney
      Bronze
      Joined: 02.08.2010 Posts: 2,417
      Which version are you using?
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Please provide us with more details:

      Template for support reports
    • SirBoberg
      SirBoberg
      Bronze
      Joined: 27.04.2008 Posts: 68
      Operating system:
      xp
      Wich poker room is the problem related to:
      iPoker network (Mansion, Titan, etc.)
      Have you searched the FAQ for known solutions:
      Yes
      Screenshot available:
      No
      Are there any error messages in the logfile:
      2010-12-16 21:40:13,015 - 812 (UTC:2010-12-16 20:40:13,015) [1] INFO Welcome Message:
      ---------------------------------------- Launching 'Elephant.exe' (Version: 0.92.31005.6) ----------------------------------------------------------------------
      2010-12-16 21:40:14,140 - 1937 (UTC:2010-12-16 20:40:14,140) [3] INFO Welcome Message:
      -------------------- System Info --------------------
      CPU: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz at 2132 Mhz with 2 cores (x86 Family 6 Model 15 Stepping 6)
      OS : Microsoft Windows XP Professional (Microsoft Windows NT 5.1.2600 Service Pack 3)
      RAM: 3.00GB
      Culture info: sv-SE

      2010-12-16 21:40:32,218 - 20015 (UTC:2010-12-16 20:40:32,218) [1] INFO Welcome Message: Installed PostgreSQL version: PostgreSQL 8.3.0, compiled by Visual C++ build 1400
      2010-12-16 21:40:35,500 - 23296 (UTC:2010-12-16 20:40:35,500) [1] INFO VersionUpdate: Starting background version check...
      2010-12-16 21:40:35,750 - 23546 (UTC:2010-12-16 20:40:35,750) [13] FATAL PokerStrategy.Elephant.Parser: An HandParser with unknown PokerRoom has been initialized.
      2010-12-16 21:40:35,953 - 23750 (UTC:2010-12-16 20:40:35,953) [14] INFO VersionUpdate: Background version check finished.
      Latest Version: 0.87.1381.2210
      NewVersionAvail: False
      IgnoreUpdateVersion:

      2010-12-16 21:40:36,500 - 24296 (UTC:2010-12-16 20:40:36,500) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): HoleCardMarker could not be found!
      Will put this work item into error queue
      2010-12-16 21:40:36,500 - 24296 (UTC:2010-12-16 20:40:36,500) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): HoleCardMarker could not be found!
      Will put this work item into error queue
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): HoleCardMarker could not be found!
      Will put this work item into error queue
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,562 - 24359 (UTC:2010-12-16 20:40:36,562) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): HoleCardMarker could not be found!
      Will put this work item into error queue
      2010-12-16 21:40:36,562 - 24359 (UTC:2010-12-16 20:40:36,562) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,562 - 24359 (UTC:2010-12-16 20:40:36,562) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:43:14,718 - 182515 (UTC:2010-12-16 20:43:14,718) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:15,734 - 183531 (UTC:2010-12-16 20:43:15,734) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:16,750 - 184546 (UTC:2010-12-16 20:43:16,750) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:17,765 - 185562 (UTC:2010-12-16 20:43:17,765) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:18,781 - 186578 (UTC:2010-12-16 20:43:18,781) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:19,796 - 187593 (UTC:2010-12-16 20:43:19,796) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:20,828 - 188625 (UTC:2010-12-16 20:43:20,828) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:21,843 - 189640 (UTC:2010-12-16 20:43:21,843) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:22,859 - 190656 (UTC:2010-12-16 20:43:22,859) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:23,875 - 191671 (UTC:2010-12-16 20:43:23,875) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:24,890 - 192687 (UTC:2010-12-16 20:43:24,890) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:25,906 - 193703 (UTC:2010-12-16 20:43:25,906) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:26,921 - 194718 (UTC:2010-12-16 20:43:26,921) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:27,937 - 195734 (UTC:2010-12-16 20:43:27,937) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:28,953 - 196750 (UTC:2010-12-16 20:43:28,953) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:29,968 - 197765 (UTC:2010-12-16 20:43:29,968) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:44:25,078 - 252875 (UTC:2010-12-16 20:44:25,078) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:26,109 - 253906 (UTC:2010-12-16 20:44:26,109) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:27,125 - 254921 (UTC:2010-12-16 20:44:27,125) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:28,140 - 255937 (UTC:2010-12-16 20:44:28,140) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:29,156 - 256953 (UTC:2010-12-16 20:44:29,156) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:30,171 - 257968 (UTC:2010-12-16 20:44:30,171) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:31,187 - 258984 (UTC:2010-12-16 20:44:31,187) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:32,218 - 260015 (UTC:2010-12-16 20:44:32,218) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:33,234 - 261031 (UTC:2010-12-16 20:44:33,234) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:34,234 - 262031 (UTC:2010-12-16 20:44:34,234) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:35,250 - 263046 (UTC:2010-12-16 20:44:35,250) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:36,265 - 264062 (UTC:2010-12-16 20:44:36,265) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:37,296 - 265093 (UTC:2010-12-16 20:44:37,296) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:38,312 - 266109 (UTC:2010-12-16 20:44:38,312) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:58:20,546 - 1088343 (UTC:2010-12-16 20:58:20,546) [8] FATAL PokerStrategy.Elephant.Parser: An HandParser with unknown PokerRoom has been initialized.
      2010-12-16 22:14:42,437 - 2070234 (UTC:2010-12-16 21:14:42,437) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): No matching parser found.
      Will put this work item into error queue
      2010-12-16 22:14:42,453 - 2070250 (UTC:2010-12-16 21:14:42,453) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): No matching parser found.
      Will put this work item into error queue
      2010-12-16 22:14:42,468 - 2070265 (UTC:2010-12-16 21:14:42,468) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): No matching parser found.
      Will put this work item into error queue
      In case of problems related to the database: PostgreSQL installed separately:
      Yes
    • SirBoberg
      SirBoberg
      Bronze
      Joined: 27.04.2008 Posts: 68
      Version 0.92.31005.6
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey,

      please update to version 0.96.

      Does this problem sill persist?

      You can get the new version here: http://elephant.pokerstrategy.com
    • SirBoberg
      SirBoberg
      Bronze
      Joined: 27.04.2008 Posts: 68
      Uppgrade solved the problem. Maybe there should be more easy to find the latest version, i thought i had it.
    • eteris
      eteris
      Bronze
      Joined: 26.08.2007 Posts: 383
      it would be awesome if elephant had auto update like poker rooms have... oh well what can you do...
    • SirBoberg
      SirBoberg
      Bronze
      Joined: 27.04.2008 Posts: 68
      At least when you download from here you should get the latest version: http://sv.pokerstrategy.com/software/9/

      or??
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      You can get the latest official (!) version here: http://sv.pokerstrategy.com/software/9/

      We do release our developer builds only via the developer blog. This is why you have to visit the blog from time to time to check for the latest version.