This site uses cookies to improve your browsing experience. By continuing to browse the website, you accept such cookies. For more details and to change your settings, see our Cookie Policy and Privacy Policy. Close

Popup stats empty

    • SirBoberg
      SirBoberg
      Bronze
      Joined: 27.04.2008 Posts: 68
      I´m trying to get Elephant running on Mansion, everything works except one thing. I get the stats from other players in the table HUD but when i click the HUD to get the expanded window it is totaly empty.....why?
  • 9 replies
    • ragney
      ragney
      Bronze
      Joined: 02.08.2010 Posts: 2,417
      Which version are you using?
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Please provide us with more details:

      Template for support reports
    • SirBoberg
      SirBoberg
      Bronze
      Joined: 27.04.2008 Posts: 68
      Operating system:
      xp
      Wich poker room is the problem related to:
      iPoker network (Mansion, Titan, etc.)
      Have you searched the FAQ for known solutions:
      Yes
      Screenshot available:
      No
      Are there any error messages in the logfile:
      2010-12-16 21:40:13,015 - 812 (UTC:2010-12-16 20:40:13,015) [1] INFO Welcome Message:
      ---------------------------------------- Launching 'Elephant.exe' (Version: 0.92.31005.6) ----------------------------------------------------------------------
      2010-12-16 21:40:14,140 - 1937 (UTC:2010-12-16 20:40:14,140) [3] INFO Welcome Message:
      -------------------- System Info --------------------
      CPU: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz at 2132 Mhz with 2 cores (x86 Family 6 Model 15 Stepping 6)
      OS : Microsoft Windows XP Professional (Microsoft Windows NT 5.1.2600 Service Pack 3)
      RAM: 3.00GB
      Culture info: sv-SE

      2010-12-16 21:40:32,218 - 20015 (UTC:2010-12-16 20:40:32,218) [1] INFO Welcome Message: Installed PostgreSQL version: PostgreSQL 8.3.0, compiled by Visual C++ build 1400
      2010-12-16 21:40:35,500 - 23296 (UTC:2010-12-16 20:40:35,500) [1] INFO VersionUpdate: Starting background version check...
      2010-12-16 21:40:35,750 - 23546 (UTC:2010-12-16 20:40:35,750) [13] FATAL PokerStrategy.Elephant.Parser: An HandParser with unknown PokerRoom has been initialized.
      2010-12-16 21:40:35,953 - 23750 (UTC:2010-12-16 20:40:35,953) [14] INFO VersionUpdate: Background version check finished.
      Latest Version: 0.87.1381.2210
      NewVersionAvail: False
      IgnoreUpdateVersion:

      2010-12-16 21:40:36,500 - 24296 (UTC:2010-12-16 20:40:36,500) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): HoleCardMarker could not be found!
      Will put this work item into error queue
      2010-12-16 21:40:36,500 - 24296 (UTC:2010-12-16 20:40:36,500) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): HoleCardMarker could not be found!
      Will put this work item into error queue
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): HoleCardMarker could not be found!
      Will put this work item into error queue
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,546 - 24343 (UTC:2010-12-16 20:40:36,546) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,562 - 24359 (UTC:2010-12-16 20:40:36,562) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): HoleCardMarker could not be found!
      Will put this work item into error queue
      2010-12-16 21:40:36,562 - 24359 (UTC:2010-12-16 20:40:36,562) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:40:36,562 - 24359 (UTC:2010-12-16 20:40:36,562) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: There was an error parsing a hand:
      PokerStrategy.Elephant.Import.PipeNode.PipeContext
      -------------------- PokerStrategy.Elephant.Parser.ParserException.InvalidMatchException --------------------
      - Message: HoleCardMarker could not be found!
      - HandHistory: <null>
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Boolean ThreadFunc(System.Threading.ManualResetEvent, PokerStrategy.Elephant.Import.PipeNode.IPipeContext)
      - HelpLink: <null>
      - Source: PokerStrategy.Elephant.Import
      - InnerException: <null><none>
      - StackTrace:
      vid PokerStrategy.Elephant.Import.PipeNode.Parser.ParseResultAnalyzerNode.ThreadFunc(ManualResetEvent stopEvent, IPipeContext workItem)
      vid PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(IPipeContext workItem)
      2010-12-16 21:43:14,718 - 182515 (UTC:2010-12-16 20:43:14,718) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:15,734 - 183531 (UTC:2010-12-16 20:43:15,734) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:16,750 - 184546 (UTC:2010-12-16 20:43:16,750) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:17,765 - 185562 (UTC:2010-12-16 20:43:17,765) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:18,781 - 186578 (UTC:2010-12-16 20:43:18,781) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:19,796 - 187593 (UTC:2010-12-16 20:43:19,796) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:20,828 - 188625 (UTC:2010-12-16 20:43:20,828) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:21,843 - 189640 (UTC:2010-12-16 20:43:21,843) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:22,859 - 190656 (UTC:2010-12-16 20:43:22,859) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:23,875 - 191671 (UTC:2010-12-16 20:43:23,875) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:24,890 - 192687 (UTC:2010-12-16 20:43:24,890) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:25,906 - 193703 (UTC:2010-12-16 20:43:25,906) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:26,921 - 194718 (UTC:2010-12-16 20:43:26,921) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:27,937 - 195734 (UTC:2010-12-16 20:43:27,937) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:28,953 - 196750 (UTC:2010-12-16 20:43:28,953) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:43:29,968 - 197765 (UTC:2010-12-16 20:43:29,968) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <3284>!
      The HUD will not be shown
      2010-12-16 21:44:25,078 - 252875 (UTC:2010-12-16 20:44:25,078) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:26,109 - 253906 (UTC:2010-12-16 20:44:26,109) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:27,125 - 254921 (UTC:2010-12-16 20:44:27,125) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:28,140 - 255937 (UTC:2010-12-16 20:44:28,140) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:29,156 - 256953 (UTC:2010-12-16 20:44:29,156) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:30,171 - 257968 (UTC:2010-12-16 20:44:30,171) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:31,187 - 258984 (UTC:2010-12-16 20:44:31,187) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:32,218 - 260015 (UTC:2010-12-16 20:44:32,218) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:33,234 - 261031 (UTC:2010-12-16 20:44:33,234) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:34,234 - 262031 (UTC:2010-12-16 20:44:34,234) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:35,250 - 263046 (UTC:2010-12-16 20:44:35,250) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:36,265 - 264062 (UTC:2010-12-16 20:44:36,265) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:37,296 - 265093 (UTC:2010-12-16 20:44:37,296) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:44:38,312 - 266109 (UTC:2010-12-16 20:44:38,312) [12] ERROR PBNLogger: Failed to GetLobbyWindowHandle(process.Id) with PID <1936>!
      The HUD will not be shown
      2010-12-16 21:58:20,546 - 1088343 (UTC:2010-12-16 20:58:20,546) [8] FATAL PokerStrategy.Elephant.Parser: An HandParser with unknown PokerRoom has been initialized.
      2010-12-16 22:14:42,437 - 2070234 (UTC:2010-12-16 21:14:42,437) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): No matching parser found.
      Will put this work item into error queue
      2010-12-16 22:14:42,453 - 2070250 (UTC:2010-12-16 21:14:42,453) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): No matching parser found.
      Will put this work item into error queue
      2010-12-16 22:14:42,468 - 2070265 (UTC:2010-12-16 21:14:42,468) [15] ERROR PokerStrategy.Elephant.Import.PipeNode.Parser: Exception caught in Void PokerStrategy.Elephant.Import.PipeNode.PipeNodeBase.ThreadFuncWrapper(PokerStrategy.Elephant.Import.PipeNode.IPipeContext): No matching parser found.
      Will put this work item into error queue
      In case of problems related to the database: PostgreSQL installed separately:
      Yes
    • SirBoberg
      SirBoberg
      Bronze
      Joined: 27.04.2008 Posts: 68
      Version 0.92.31005.6
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey,

      please update to version 0.96.

      Does this problem sill persist?

      You can get the new version here: http://elephant.pokerstrategy.com
    • SirBoberg
      SirBoberg
      Bronze
      Joined: 27.04.2008 Posts: 68
      Uppgrade solved the problem. Maybe there should be more easy to find the latest version, i thought i had it.
    • eteris
      eteris
      Bronze
      Joined: 26.08.2007 Posts: 383
      it would be awesome if elephant had auto update like poker rooms have... oh well what can you do...
    • SirBoberg
      SirBoberg
      Bronze
      Joined: 27.04.2008 Posts: 68
      At least when you download from here you should get the latest version: http://sv.pokerstrategy.com/software/9/

      or??
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      You can get the latest official (!) version here: http://sv.pokerstrategy.com/software/9/

      We do release our developer builds only via the developer blog. This is why you have to visit the blog from time to time to check for the latest version.