First deposit bonus problem

    • soL0v
      soL0v
      Bronze
      Joined: 28.11.2010 Posts: 9
      Hi, Yesterday I made a new account on William Hill in accordance with your directions. The problem is that I received only 100% bonus. I entered the bonus code according to your directions. Where could be the problem? Thank you.

      Bonus history:

      2011-01-10 16:55 2011-03-10 16:55 Active $51.16 3581.2 $51.16 3581.2
  • 4 replies
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,314
      Hi soL0v,

      First of all welcome to PokerStrategy.com!

      Which download guide have you used?

      We have a free $50 offer on William Hill with an additional 100% up to $600 bonus.

      A self deposit guide with 200% up to $600 bonus.

      You can't combine both offers, so if you take the code for the $50 offer you cannot get the 200% bonus.

      Best regards,
      Hannes
    • soL0v
      soL0v
      Bronze
      Joined: 28.11.2010 Posts: 9
      Hi HannesZ,

      1) 50$ on WH account is my own monay. I made depozit from my bank account. Account on WH was created by this guide: http://www.pokerstrategy.com/william-hill/download/
      I used PSVIP in the "Promotional code" field.

      2) I did not receive any SP from WH when I made deposit. :( I will wait because this transacton was made today.

      BR T
    • dlrec
      dlrec
      Bronze
      Joined: 10.08.2009 Posts: 20
      Hi,

      had the same problem with my deposit.
      They first credited a bonus amount of 100%, i chatted with live support and the rest of the bonus was there within a few minutes.

      Haven't played yet, so nothing i can say about the SP.
    • HannesZ
      HannesZ
      Headadmin
      Headadmin
      Joined: 30.06.2010 Posts: 16,314
      Hey,

      1) Then you should get a 200% bonus. Have you contacted already William Hill? What do they say?

      2) The first points have now been credited. It always takes one or two times until you can see them.

      Best regards,
      Hannes