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pending points for the last 4 days

  • 4 replies
    • breena
      breena
      Bronze
      Joined: 14.09.2010 Posts: 412
      Yeah same here.

      Think should hear something today as its start of new month now. ?(
    • lynius
      lynius
      Bronze
      Joined: 15.01.2011 Posts: 382
      Happened to me too, but they'll sort it sometime.
    • achschelo
      achschelo
      Bronze
      Joined: 17.01.2010 Posts: 67
      Don't think it ever took this long...
    • justkyle88
      justkyle88
      Bronze
      Joined: 07.05.2008 Posts: 7,613
      Hi matteo84,

      Whilst generally the points are updated quickly (just a couple of days delay) most of the time, there are sometimes small delays, the most common reasons for these are as follows:

      1. Some form of platform delay in sending the tracked player data (beyond PokerStrategy control);
      2. Newly signed up accounts sometimes take a few days to be totally tracked through;
      3. Around the start and end of calender months, sometimes a few days delay whilst PokerStrategy gather data, update points & calculate status upgrades etc.

      These are normal, don't panic, you will not lose any points, they will all still be recorded and will be visible on your home page within a few days (maybe even just hours).

      Regards,

      Kyle