deposit problem

    • pokerfrize
      Joined: 10.11.2010 Posts: 1
      Hello, im having a problem with party poker because i did the survey or questionmark to win 50$ and i chose party poker to transfer the money. next i did a deposit of 20 euros to play.
      I didnt receive the money yet and no one of partypoker staff responds any email i sent.
      I even made the verifying adress with my account bill information and none...

      im asking if there is a general problem or its just me.

      thank you in advance
  • 3 replies
    • MichaelM
      Joined: 01.01.2007 Posts: 4,087
      Hi pokerfrize,

      I am sorry for the late reply. After checking with our customer service you have received the $50 starting capital on another pokerroom on your request, if that is what you are referring to.

      Please check your tickets for the details.

      Hope this helps.
    • epss91
      Joined: 01.03.2011 Posts: 1
      How long does it take to get 50$ starting capital?
    • justkyle88
      Joined: 07.05.2008 Posts: 7,613
      Hey epss91,

      Welcome to and the community.

      The starting capital usually takes about 48 working hrs w/out ID check and 96 working hours w/ ID check.
      Please be patient as times may vary during busy periods and over weekends/public holiday.

      I see your bronze status now, so everything is fine?