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Someone Help me please

    • georgepassos
      georgepassos
      Bronze
      Joined: 16.07.2010 Posts: 39
      I'm trying to open the holdem manager but it is giving the error:

      "An error ocurred while loading the Prefs files. Invalid data... Line 1. Position 1."

      What's that?

      I recive a email of the support that they received a request to reset the password to the Hold’em Manager request associated with my email.

      But i didn't requested nothing. That was why?

      Thank you.
  • 1 reply
    • netsrak
      netsrak
      Gold
      Joined: 11.03.2006 Posts: 37,433
      1. delete the file config\prefs.xml in the holdemmanager installation config subfolder. Restart HM, a new file will be generated and you need to reconfigure your hud.

      2. No idea who requested a password reset for your account