WH points

    • platar2
      platar2
      Bronze
      Joined: 21.12.2010 Posts: 2
      Hello

      I signed to whill in december 2010 via pokerstrategy and I received
      starting capital. I managed to collect cca 25.000 wh points by march 15.
      But after two days all my points dissapeared from my account and the balance
      shoves 0 points.
      Now I wonder where are the points? As i managed to understand on their web site they do not expire one year. Is that right or one should redeem them for cash regulary and if so how often?
      All is at least confusing....
  • 5 replies
    • Midazolam
      Midazolam
      Bronze
      Joined: 25.09.2007 Posts: 7,825
      Welcome to PokerStrategy.com platar2,

      William Hill has technical problem with the software, so the William Hill Points are at the moment not shown in the software correctly. No worries about that.
      The customer service told me that they are trying to solve the problem as soon as possible.

      Best regards
    • platar2
      platar2
      Bronze
      Joined: 21.12.2010 Posts: 2
      Hello
      I see so no worries indeed.
      Thanks for quick response.
    • thebatsman
      thebatsman
      Bronze
      Joined: 01.03.2011 Posts: 29
      Originally posted by Midazolam
      Welcome to PokerStrategy.com platar2,

      William Hill has technical problem with the software, so the William Hill Points are at the moment not shown in the software correctly. No worries about that.
      The customer service told me that they are trying to solve the problem as soon as possible.

      Best regards
      Told me the same today
    • neomase
      neomase
      Bronze
      Joined: 09.01.2007 Posts: 2
      is there any update on this issue at all?
    • Midazolam
      Midazolam
      Bronze
      Joined: 25.09.2007 Posts: 7,825
      Hey neomase,

      my points are all black. If you are still missing points, please contact the William Hill customer service.

      Best regards