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Why would it not work?

    • NewKid354
      Joined: 22.03.2011 Posts: 13
      Username Message Transfer Team,
      23.03.11 18:19: Dear Jack,

      We are sorry to inform you that your user account did not pass our ID check and we therefore cannot transfer the $50 starting capital to your account.

      Please note: In order to protect our security procedures, team members are unable to disclose any information about individual ID-check cases. In addition, the process cannot be repeated or the decision overturned. Unfortunately, these rules still apply in the event that we have made an incorrect decision. If this is the case, please accept our sincere apologies for any disappointment this may cause you.

      You can of course, still become an active member of and take advantage of the many benefits on offer. You will be able to discuss in the forum, watch videos, participate in coaching sessions, read articles, and enable advanced content in order to perfect your poker skills.

      To earn StrategyPoints without having received the $50 starting capital, simply select a first deposit bonus from one of our poker rooms. We offer the highest first deposit bonuses available, e.g. Deposit $10 of your own money, receive a 200% bonus which results in an extra $20 for you:

      ----- Click here for all bonus offers: -----

      Your username: NewKid354

      If you have lost or forgotten your password, you can get a new one here:

      If we can be of any assistance, please do not hesitate to contact us and we will be happy to help:

      Kind regards,

      Customer Support Team
  • 1 reply
    • EagleStar88
      Joined: 06.10.2008 Posts: 7,359
      Hi NewKid354,

      I'm afraid there is nothing we can do if you fail the ID check, this is a requirement for the free starting capital.
      As stated in the email you've received, the support team are unable to provide any additional details for security reasons.

      The best we can suggest is the recommendation in the email and deposit a little of your own funds. PokerStrategy's educational, media and community events are definately work it.

      Good luck & best regards,