Elephant crashes on start

    • DamjanD
      DamjanD
      Bronze
      Joined: 04.05.2010 Posts: 6
      Hello,

      my pokerstrategy elephant keeps crashing when i run it.
      I'm using Win7 ultimate 64bit.

      During a multitable session (~15 tables) on pokerstars I decided to plug in an additional monitor in order to spread the tables.
      At that moment my computer decided to crash and restart. After reboot the Elephant program would not open.

      I have tried repairing the installation using the 0.99 installer and also uninstalling the program and reinstalling again. It did not fix the problem.

      Has anyone encountered a similar problem?

      Could it be that the crash created an error in the database? If so can that be repaired in any way?

      Any other ideas?

      I thank you in advance four your answers.

      DamjanD
  • 14 replies
    • DamjanD
      DamjanD
      Bronze
      Joined: 04.05.2010 Posts: 6
      Hi again,

      I have also tried to completely remove postgreSQL and reinstall and remake the database. I still have the same problem:

      Problem signature:
      Problem Event Name: CLR20r3
      Problem Signature 01: elephant.exe
      Problem Signature 02: 0.99.40308.1
      Problem Signature 03: 4d761446
      Problem Signature 04: System.Xml
      Problem Signature 05: 4.0.0.0
      Problem Signature 06: 4ba1dfec
      Problem Signature 07: 710
      Problem Signature 08: 27
      Problem Signature 09: System.TypeInitialization
      OS Version: 6.1.7600.2.0.0.256.1
      Locale ID: 1060
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

      I have decided to preform a complete format on my computer (was about time anyway) which renders this thread moot on my part.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Ok.

      I'm pretty sure the problem itself would have been easily fixed by just deleting the current user config and letting the elephant create a new one ;-)
    • DamjanD
      DamjanD
      Bronze
      Joined: 04.05.2010 Posts: 6
      Thanks, I'll try that if it happens again.
    • Mammamia33
      Mammamia33
      Bronze
      Joined: 09.02.2011 Posts: 1
      Im having the exact same problems. but i cant find a file named userconfig anywhere
    • Larres
      Larres
      Bronze
      Joined: 07.09.2009 Posts: 2,402
      Hi there,

      the location of the user.config file depends on your OS, using Windows 7 for example it would be located here:

      C:\Users\Your_name>\AppData\Local\PokerStrategy.com\Elephant.exe_StrongName...\0.99...

      Cheers,
      L
    • foulkezboyz
      foulkezboyz
      Bronze
      Joined: 28.03.2011 Posts: 161
      where is it going to be on windows vista, 64 bit?


      Also will this cause me too lose my Database.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey,

      same path for windows vista. And no, your database won't be lost! In case it does not show up after deleting the configuration file just create a new database with the old name and the elephant should recognize it again.
    • DamjanD
      DamjanD
      Bronze
      Joined: 04.05.2010 Posts: 6
      Hello,

      I ran into the same problem again, when my computer crashed while playing.
      Deleting the config file worked perfectly.

      Thank you for the solution.

      DamjanD
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      :s_thumbsup:
    • hustlik
      hustlik
      Silver
      Joined: 08.08.2009 Posts: 30
      I have the same problem

      Problem signature:
      Problem Event Name: CLR20r3
      Problem Signature 01: elephant.exe
      Problem Signature 02: 0.99.40308.1
      Problem Signature 03: 4d761446
      Problem Signature 04: System.Xml
      Problem Signature 05: 4.0.0.0
      Problem Signature 06: 4ba1dfec
      Problem Signature 07: 710
      Problem Signature 08: 27
      Problem Signature 09: System.TypeInitialization
      OS Version: 6.1.7600.2.0.0.256.1
      Locale ID: 1060
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

      screen: http://imageshack.us/photo/my-images/585/elephanterror.jpg/
      I removed user/config and it has the same problem again, any ideas?
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Please try updating it to the latest version (0.102). If you get the same error message please provide a logfile.

      You can download the latest version here: http://elephant.pokerstrategy.com
    • hustlik
      hustlik
      Silver
      Joined: 08.08.2009 Posts: 30
      I reinstaled it on V0.102 but there is the same problem:

      Podpis problému:
      Název události problému: CLR20r3
      Podpis problému 01: elephant.exe
      Podpis problému 02: 0.102.40520.2
      Podpis problému 03: 4dd64d1b
      Podpis problému 04: mscorlib
      Podpis problému 05: 4.0.0.0
      Podpis problému 06: 4ba1da6f
      Podpis problému 07: 3fe7
      Podpis problému 08: 11b
      Podpis problému 09: System.AggregateException
      Verze operačního systému: 6.1.7600.2.0.0.256.48
      ID národního prostředí: 1029
      Další informace 1: 0a9e
      Další informace 2: 0a9e372d3b4ad19135b953a78882e789
      Další informace 3: 0a9e
      Další informace 4: 0a9e372d3b4ad19135b953a78882e789

      How can I provide a logfile?
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      First of all - please go to:

      Start -> run -> %localappdata% -> PokerStrategy.com -> Elephant.exe_StrongName_

      And delete everything inside it.
    • Tr3LoS
      Tr3LoS
      Bronze
      Joined: 23.04.2011 Posts: 28
      Fixed for me by deleting everything in the folder.

      Thank you.