FullTilt Rakeback BS?

    • DaAcemanAA
      DaAcemanAA
      Bronze
      Joined: 28.11.2007 Posts: 14
      I have emailed fulltilt customker support about 3 emails regarding my unpaid rakeback and till now i have not recieved a single respinse. Can someone tell me who pays the rakeback or pokerstrategy as from what i read on another thread it seems to be pokerstrategy and not fulltilt. This is extremly frustrating as im not getting much help from thier customer support when you email them regarding a problem depositing the contact you within a few hours you message them about money you havent recieved they dont respond at all i am now seriosuly considering closing my account at fulltilt and Pokerstrategy and siigning up with XXX as they actually pay your rakeback themselves and not leave you in the lurch can you guys from pokerstrategy please help me sort this out as i really do like being a part of the pokerstrategy community and dont ant to leave but if what i was promised when i signed up not delivered i will have no choice but to resort to leaving FT and PS. Can you guys please help me get my rakeback so it doesnt get to that.
      Thank you
  • 28 replies
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Hi DaAcemanAA!

      We talked to the FT support. There have been some misunderstandings concerning the people who got the $50 from us. At the moment we are working on a technical solution and you will get the money as soon as possible.

      Sorry for any inconvenience!
      Puschkin81
    • DaAcemanAA
      DaAcemanAA
      Bronze
      Joined: 28.11.2007 Posts: 14
      Thank You for the Response Puchikin I really appreciate it. I have been so frustrated im not sure if you have noticed but i have been posting about the Ft rakeback payday since the begining of January as i was expecting a good amount with all the points i have racked up and to then not get anyhing was so frustrating as i have deposited close to $2000 on full tilt in the last 2 months. Would you be able to place a time frame for when you think it will be sorted out and if fulltilt dont work someting out would pokerstrategy compensate me for my rakeback as i only signed up wth Ft and Pokerstrategy for the rakeback offer and all the stuff available on POkerstrategy thats is not as easily available on other sites.So it would be a huge loss for me if i dont get the things i was promised on sign up as i will end up going elsewhere which is sommething i dont really want to do as i love being apart of Pokerstrategy but im sure you understand how i feel. So if you could just give me a rough timeline or if you could just keep me posted i would greatly appreciate it.
      Thanks again for getting back to me so soon
      Regards DaAcemanAA
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Unfortunately I cannot give you an exact date or timeline. But I assure you that we are working on it. We will let you know as soon as the problem is solved.

      Good luck at the tables!
      Puschkin81
    • polatalemdar
      polatalemdar
      Bronze
      Joined: 21.12.2007 Posts: 26
      Same thing happened to me.They r replying u in a few hours for deposit problems but for the rakeback i mailed 5 times and no reply.
      2-I deposited 120 dollars to benefit from the %100 first deposit bonus.But they told me that pokerstrategys 50 dollar was counted as first deposit and they didnt give my 50.
      3-U gave me 50+50 =100.İ sticked to sss and made it 1180 dollars for less than amonth.But in real i have only 180 dollars.Because 1000 dollars went to commission as rake.I enlarge the money 12 times but still i have nothing.If we play without rakeback its meaningless.
    • DaAcemanAA
      DaAcemanAA
      Bronze
      Joined: 28.11.2007 Posts: 14
      I got a repy to my email and its pretty lame on full tilts part this is so bs and unfair : My email to them went like this



      Hi the this is my second email to fulltilt regarding my rake back. I
      have been a loyalo full tilt client and have deposited close to $2000 in

      the last 2 months and yet i have recived no contact from customer
      suppot
      on this issue. Pokersdtrategy have said that Full tilt is responsible
      for rake back payments and is 27% minus any bonus i have recived
      according to my calculations i produced a very lot more than $50 in rake

      alot more i dont want to leave full tilt poker but if this issue is
      unresolved i will feel that i have no choice but to find an alternative
      site to take my money to and play there which is not hat i want as i
      love playng at fulltilt. Can someone please look at sorting this issue out as its only fgair i get what i was promised.


      Response now this is so fkn unfair and so typical:

      Hello,

      Thank you for your email. Unfortunately we can not switch existing
      players to Rakeback accounts. I realize this causes a certain amount of
      frustration and inconvenience but at this time there is nothing more
      that can be done.

      Once again I apologize.

      Best regards,

      Lisa
      The Affiliates Team at Full Tilt Poker
    • thunderbird56
      thunderbird56
      Bronze
      Joined: 02.12.2007 Posts: 2,179
      Hi guys,

      As already mentioned, we have talked with Full Tilt and currently we're working on this issue. So please be patient - we'll inform the news as soon as possible.

      Best regards,
      -thunderbird56-
    • drachdudek
      drachdudek
      Bronze
      Joined: 06.11.2007 Posts: 656
      Originally posted by DaAcemanAA
      I got a repy to my email and its pretty lame on full tilts part this is so bs and unfair : My email to them went like this



      Hi the this is my second email to fulltilt regarding my rake back. I
      have been a loyalo full tilt client and have deposited close to $2000 in

      the last 2 months and yet i have recived no contact from customer
      suppot
      on this issue. Pokersdtrategy have said that Full tilt is responsible
      for rake back payments and is 27% minus any bonus i have recived
      according to my calculations i produced a very lot more than $50 in rake

      alot more i dont want to leave full tilt poker but if this issue is
      unresolved i will feel that i have no choice but to find an alternative
      site to take my money to and play there which is not hat i want as i
      love playng at fulltilt. Can someone please look at sorting this issue out as its only fgair i get what i was promised.


      Response now this is so fkn unfair and so typical:

      Hello,

      Thank you for your email. Unfortunately we can not switch existing
      players to Rakeback accounts. I realize this causes a certain amount of
      frustration and inconvenience but at this time there is nothing more
      that can be done.

      Once again I apologize.

      Best regards,

      Lisa
      The Affiliates Team at Full Tilt Poker
      WTF!...I got reply from same person "Lisa" and she just said, please contact pokerstrategy...Like thunderbird say, i believe him that they will solve this issue, PS team shure has some experience dealing with poker rooms.
    • AndySk
      AndySk
      Bronze
      Joined: 06.12.2007 Posts: 174
      well, I've already made something like 300$ rake, so Im hoping to get some % back
    • Watto77
      Watto77
      Bronze
      Joined: 17.12.2007 Posts: 206
      I got this response from Lisa.

      Hello,

      thank you for your email. Please contact pokerstategy for further
      information on their rakeback offer.

      Regards,

      Lisa
      The Affiliates Team at Full Tilt Poker

      Who is telling the truth??
    • thunderbird56
      thunderbird56
      Bronze
      Joined: 02.12.2007 Posts: 2,179
      Originally posted by thunderbird56
      Hi guys,

      As already mentioned, we have talked with Full Tilt and currently we're working on this issue. So please be patient - we'll inform the news as soon as possible.

      Best regards,
      -thunderbird56-
    • drachdudek
      drachdudek
      Bronze
      Joined: 06.11.2007 Posts: 656
      Hi PS Team

      Any good news, any info..

      Sorry being impatient, but just want to know, if there is any progress solving this rakeback issue.

      Thanks

      Drach
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Originally posted by Puschkin81
      Unfortunately I cannot give you an exact date or timeline. But I assure you that we are working on it. We will let you know as soon as the problem is solved.

      Good luck at the tables!
      Puschkin81
    • AndySk
      AndySk
      Bronze
      Joined: 06.12.2007 Posts: 174
      nothing new?
    • Sigurthor
      Sigurthor
      Bronze
      Joined: 18.10.2007 Posts: 34
      Full tilt is a multi-million dollar company.
      It cant be this hard to find a solution...
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Originally posted by Puschkin81
      Originally posted by Puschkin81
      Unfortunately I cannot give you an exact date or timeline. But I assure you that we are working on it. We will let you know as soon as the problem is solved.

      Good luck at the tables!
      Puschkin81
    • polatalemdar
      polatalemdar
      Bronze
      Joined: 21.12.2007 Posts: 26
      Thank you for your email. We pay all of our affiliates before the 15th
      of each month. They then pay their sign ups. Please contact your
      rakeback provider for any further information.
      Regards,
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Originally posted by Puschkin81
      Hi DaAcemanAA!

      We talked to the FT support. There have been some misunderstandings concerning the people who got the $50 from us. At the moment we are working on a technical solution and you will get the money as soon as possible.

      Sorry for any inconvenience!
      Puschkin81
    • gustamaneh
      gustamaneh
      Bronze
      Joined: 04.09.2007 Posts: 84
      hi, i just have a question. this problem people are having with ftp with the rakeback is just for those who got the $50 free or the people who deposited with psvip code are having the same problem?
    • Puschkin81
      Puschkin81
      Bronze
      Joined: 14.04.2006 Posts: 4,786
      Hi gustamaneh!

      Normally only the people who are getting the $50 starting capital have this problem. Do you have a similar problem?

      Good luck at the tables!
      Puschkin81
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