All hands disapeared

    • acceleration123
      acceleration123
      Gold
      Joined: 11.12.2010 Posts: 5,311
      I have played about 5k hands at FTP. All of them were displayed in Elephant, but suddenly they disapeared and I can only see about 50 hands. Where´s the problem ?

      Also, just had a short session where I played about 100 hands but at elephant there are only like 15 of them.
  • 2 replies
    • acceleration123
      acceleration123
      Gold
      Joined: 11.12.2010 Posts: 5,311
      Now my elephant stopped working at all. I have no idea why. When I try to launch it, it states: In aplication Pokerstrategy.com Elephant has occured a problem and it is necessary to close it. We´re sorry about the inconveniences.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey acceleration123,

      it looks like you have to delete the user.config file.

      Did you computer crash during play / import?

      To find the config file you need to open up Start -> run (or Windowskey + R), type %appdata% - press Enter - navigate one folder back, go to "Local" open up the PokerStrategy.com folder and search this folder for "user.config".

      Delete all appearances and you should be able to start it again.

      Regarding your missing hands: This maybe caused due to a filter setting. Please delete all filters by pressing "delete" in the lower right hand corner.