I am robbed

    • bokaseniors
      bokaseniors
      Gold
      Joined: 16.03.2007 Posts: 20
      so...I playing on Titan several years...I am not very good player but have on Titan exactly 539 euro and played last 10-12 months mainly NL FR tables on 0,1/0,2 limit...about month ago I cash my Titan points and stop playing but left 539 euros on Titan account (my last session was on 21. mart)...In last 30 days I logged 2 or 3 times maybe but no play just to see some things...today I log on and on my account was 0 euros...check on my account and my last cash game was 21. mart as I say...check transaction history and nothing there...than go on chat and agent tell me that I was playing several days ago...I refresh cash games history and found that somebody play on 19. april two HU tables on 2/4 and lost my 539 euros in 10 minutes...in several years on Titan I never played HU (I hate HU) and obviously somebody stol my account or crack my password...
      than I get 2nd disappointment because agent tell me this "please change your password and your poker account is your responsibility"...then "its under the terms and conditions, please understand"...
      so thay give no shit that I playing at Titan for years and that something strange happened and that angry me very much...I was insisting for some kind of help and at least agent tell me to write email to Titan poker but I have no illusions and I will certainly get some bureaucratic answer like "we are sorry but we cant refund your money"
      so...my poker career is probably at the end because I see no sense to try to build bankroll and than some robber in 10 minutes destroy everything and poker house dont care at all...I must to write this, I am soooo angry and disappointment at this moment :( ...
      P.S. and on the end of conversation agent tell me Have a nice day :rolleyes:
      sorry if my english is not so good
  • 49 replies
    • AleksandarPPA
      AleksandarPPA
      Bronze
      Joined: 26.07.2010 Posts: 136
      have a nice day ? i would probably take axe find titan adress kill every supporter till i find that one then torture him like no one else in a world did it and jumped on his dead body and laughed then i would find manager of titan and say "is it funny now ? FIND MY MONEY!!!!"
    • bokaseniors
      bokaseniors
      Gold
      Joined: 16.03.2007 Posts: 20
      did somebody have similar experience? I have same feeling like you Aleksandar...my god this is really like a nightmare...on Easter day. Want to clear some things...I play only from my house PC (and never use remember password option) and this HU sessions was played from other PC because I get them on cash table history when I refresh My account page and dates (so people in my house cant play that session...and thay already dont know to play poker)...can thay see IP of PC where is playing HU session or something like that?
    • pavels4444
      pavels4444
      Bronze
      Joined: 09.09.2010 Posts: 1,539
      wow this sucks, if you played on pokerstars, im sure they will do their best to refund (their support is great). This is just ridicolous
    • bokaseniors
      bokaseniors
      Gold
      Joined: 16.03.2007 Posts: 20
      but I am on Titan...can PokerStrategy people somehow to help me? I am sign on Titan through PokerStrategy...I know that I am not black member but any kind of help is welcome...
    • mattisks
      mattisks
      Bronze
      Joined: 14.06.2009 Posts: 506
      can you recall what you were doing on those dates? Sometimes ppl play drunk and then suddenly blackout. Losing your stake in 10 minutes is great thing.

      What about your computer? Me if I left it open with running tables my mom would have sit in and lose all my stake in no time. For example.

      Try to guess what has happened to you before you blame others around. Do you have pw saved on your computer or do you have to always input it?
    • mattisks
      mattisks
      Bronze
      Joined: 14.06.2009 Posts: 506
      Originally posted by pavels4444
      wow this sucks, if you played on pokerstars, im sure they will do their best to refund (their support is great). This is just ridicolous
      if this was true I would go to my friends computer, lose all my stake in 5 minutes somewhere on higher limits and ask for cash from pokerstars. Making Supernova wouldn't be a problem. And of course if I manage to get lucky I withdraw all the profits! You can go then basically all in every hand and ask for your money back. LOL

      I think you live in a dream world mate :s_biggrin:

      what kind of logic ppl use?
    • bokaseniors
      bokaseniors
      Gold
      Joined: 16.03.2007 Posts: 20
      Hello mattisks...maybe it is strange but I dont drink at all...when that session was played I was on my work, sober as usual...my mom dont know to turn on PC at all and to do that and log on in poker room is venture for her like...dont know comparison because I am not in humoristic mood but you will understand...my password is not saved and I always input password...I dont try to blame anyone because I dont know who to blame...but I cant blame myself also...I only want to people know that this thing happening and looking for some kind of help.
    • pavels4444
      pavels4444
      Bronze
      Joined: 09.09.2010 Posts: 1,539
      Originally posted by mattisks
      Originally posted by pavels4444
      wow this sucks, if you played on pokerstars, im sure they will do their best to refund (their support is great). This is just ridicolous
      if this was true I would go to my friends computer, lose all my stake in 5 minutes somewhere on higher limits and ask for cash from pokerstars. Making Supernova wouldn't be a problem. And of course if I manage to get lucky I withdraw all the profits! You can go then basically all in every hand and ask for your money back. LOL

      I think you live in a dream world mate :s_biggrin:

      what kind of logic ppl use?
      Of course it will be not easy as that. They will at least look into that case. They are able to see from which place you got an internet access at least... Thats the first thing... they might even have access to other information. Always when I needed something, they helped even if it wasnt straight away, they gave me the answer later

      On pokerstars, they woulnt just say: Have a nice day and thats it... Im pretty sure about that.
    • ro1chwvd
      ro1chwvd
      Bronze
      Joined: 25.11.2009 Posts: 122
      Did you have a weak password?
    • bokaseniors
      bokaseniors
      Gold
      Joined: 16.03.2007 Posts: 20
      Originally posted by ro1chwvd
      Did you have a weak password?
      I think no...combination of 6 letters and 4 numbers...but obviously was not so strong X(
    • portvalenath
      portvalenath
      Bronze
      Joined: 15.04.2011 Posts: 51
      maybe they can check the i.p adress if you pressure them, if it comes up somewhere different or freaky you could have a case for fraud and get it settled in court or something?
    • bokaseniors
      bokaseniors
      Gold
      Joined: 16.03.2007 Posts: 20
      Originally posted by portvalenath
      maybe they can check the i.p adress if you pressure them, if it comes up somewhere different or freaky you could have a case for fraud and get it settled in court or something?
      I send email to Titan poker support...I think they can check IP adress and I am very interested what they will found...also I will be so nice and check people who played against "me" because I think that in this case hero dont want to earn money. He wants to lose money, because he cant withdraw.
    • topolman
      topolman
      Gold
      Joined: 22.10.2009 Posts: 601
      Hello,
      how should I begin?
      First of all. Do u use some kind of system protection programs: firewall, antivirus, antispyware etc?
      I personally think that U just got robbed by some kind of program created to remember all of your passwords you type wherever (internet, logins, aplications etc). Programs called keyloggers. They are very hard to find and they are hidden in your system, but some better antivirus should not have problems with deleting them... Other solution against those programs is marking "remember the password" mark. In one of other forums the guy from the community is facing the same problem as you are.
      So what would I do if I was you.
      ->First of all keep firing emails to support, maybe try to call them.
      ->Next, If you can see the sessions where you lost your money, report the username of player against which you lost the money. If you cant see the nickname, use some of the tracking sites.
      ->Try to track him on those sites to see his sessions just to check if its not just some kind of thief.
      ->Try to contact the tracking site to get the IP of the PC where was your session played. When you fail to get the IP from titan support.
      keep us updated, I hope you'll get your money back!
      I wish I helped you just a litlle
    • bokaseniors
      bokaseniors
      Gold
      Joined: 16.03.2007 Posts: 20
      thank you for your help topolman

      this is what I get today from Titan support:

      Dear

      This is Lynne from the Titan Poker Support Team.

      Our Security Team checked your account and confirmed that there is no evidence
      that your account was hacked. There was nothing suspicious about the game
      pattern, logging details and other aspects of the account. You may request to
      change the registered email address in your account . Once done, we will be
      able to activate your account again.

      Thank you.

      Should you have any questions or concerns, please do not hesitate to contact
      the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.

      With best regards,

      Titan Poker

      I ask them again to check IP because if IP is my area I have some kind of theory (thinking all long night about this) and if IP is not my area than it is probably some kind of virus and than robbery. But I have 2 more accounts (not so much money on them) and nothing strange happened with that accounts.
    • evertonroar
      evertonroar
      Bronze
      Joined: 26.06.2009 Posts: 737
      have you request your hand history? (if this is possible from titan)?

      from there you shoudl be able to see what time it was played and if the person playing as you was playing stupid (like chip dumping) and you shoudl also see who the opponent was.

      The get your boss to make a sworn statement confirming you were at work at the time. in australia you would do this witness by a justice of the peace. not sure for your country.

      send it all to titan - if nothing else it will show them that you are serious and wont just be going away

      also i would avoide mentioning the multiple accounts. they dont tend to like that
    • bokaseniors
      bokaseniors
      Gold
      Joined: 16.03.2007 Posts: 20
      Originally posted by evertonroar
      have you request your hand history? (if this is possible from titan)?

      from there you shoudl be able to see what time it was played and if the person playing as you was playing stupid (like chip dumping) and you shoudl also see who the opponent was.

      The get your boss to make a sworn statement confirming you were at work at the time. in australia you would do this witness by a justice of the peace. not sure for your country.

      send it all to titan - if nothing else it will show them that you are serious and wont just be going away

      also i would avoide mentioning the multiple accounts. they dont tend to like that
      I see hand history...2 tables...2 different oponents...play was not so bad, but I am not HU expert so my judging about play is not so respectable...but play was quite aggressive and with fair betting amounts (not stupid all ins)...but smart people know how to play it looks like its for real.

      I havent multiple accounts on Titan, only accounts in some other small poker rooms and with that accounts is everything fine (my english is not so precise and you misunderstood me).
    • mattisks
      mattisks
      Bronze
      Joined: 14.06.2009 Posts: 506
      sorry for half trolling previously. It is my bank experience that I had. Someone came with 'stolen' card case, wanted money back. Then we investigated the case, wasted lots of time and money just to find out that the person herself or family member withdrew it and we had all this on camera. Or some guy was gambling in a restaurant, playing machines. He lost almost everything and than called US to return all his money back :s_cool:

      But here in this thread I've learned my lesson. You're serious about it and you can really do something about it. Guys here have nice ideas. I am sure they'll help you out. On Full Tilt you can request your log. I wonder if you can't see the log on Titan. I am sure there will be some detailed HH and also chance to see your last logins..

      Next time I will try to help or shut my mouth if I have nothing to say but trolling..
    • topolman
      topolman
      Gold
      Joined: 22.10.2009 Posts: 601
      Ok, now if u can see the names of the oponents, check them in som poker tracking site as http://www.pokertableratings.com to see their play and to see details if u can see something suspicious... check the nationalities of them if they're same. try to ask titan to check them. If nothing is working, try to refresh your memory if there isnt somebody who acctually know your account details and so on... GL
      I hope it will be solved to your satisfaction
    • bokaseniors
      bokaseniors
      Gold
      Joined: 16.03.2007 Posts: 20
      Originally posted by mattisks
      sorry for half trolling previously. It is my bank experience that I had. Someone came with 'stolen' card case, wanted money back. Then we investigated the case, wasted lots of time and money just to find out that the person herself or family member withdrew it and we had all this on camera. Or some guy was gambling in a restaurant, playing machines. He lost almost everything and than called US to return all his money back :s_cool:

      But here in this thread I've learned my lesson. You're serious about it and you can really do something about it. Guys here have nice ideas. I am sure they'll help you out. On Full Tilt you can request your log. I wonder if you can't see the log on Titan. I am sure there will be some detailed HH and also chance to see your last logins..

      Next time I will try to help or shut my mouth if I have nothing to say but trolling..
      no problem...I know that in poker and internet world are so many cheaters and liars and I know that some people are allergic on this kind of threads...anyway thank you all for your suggestions and help.

      So little update about case. I was talking about 2 losing sessions on April 19th but I was wrong...that sessions was on April 21th on 19 hour server time on Titan...obviously in that moments I was so confused and f..... up. Also I check only 5 days period (from 19th to 23th) in that moment but yesterday I check last month period and see that he start to play with my account on night April 15th to 16th and have 2 winning sessions, earn about 300 euros and than go with all earnings on 3rd table and lost everything what he earned (that was even day for him). Than he repeat same thing on April 17th, stop to play until April 21th and than lose all my money. Unfortunately my real last log in was on 9-10th April (dont remember exactly) Pokertableratings allow quests to check only 1 player per day so I check one which he play on 21th and he is pretty much regular high stakes player (earnings between 3 and 4 million dollars)

      Also I continue to mail titan poker support and they give me list of computer serials from computers that I used in logging in on my poker account (something like npsd2513769) but I dont know what to do with that serials (only know that they are probably in computer BIOS)...so I ask them again is serial number which is logging in on April 15th brand new and ask them about IP number and get this answer:

      Dear

      This is Maia from the Titan Poker Support Team.

      Our Specialists have confirmed that there is no evidence of hacking in your
      account. The balance should have already used up on April 15th when the system
      detected that a different computer was used in logging in. Instead, it took 6
      days before doing anything with the account. The game play were also checked
      and you have records of playing and winnings Heads Up games before. The game
      pattern was also checked and no irregularities were found.

      Thank you.


      I ask them when they record my HU play before April of 15th and I am very interested what they answer to me.