The payout request was denied.

    • Neshone
      Neshone
      Bronze
      Joined: 06.09.2010 Posts: 11
      The payout request was denied.

      You are currently not allowed to request payouts. Please contact our customer support with any questions you may have.



      This is my problem.I sent a message to support but now I got the following:

      "Please be adviced that as we have stated we can't provide any further details on why the bonus for a certain player was rejected. For any other issues we of course are always glad to be of assistance."

      Is anybody else had a similar problem? I sent another message but have not received answer.
  • 21 replies
    • Neshone
      Neshone
      Bronze
      Joined: 06.09.2010 Posts: 11
      Please help me know if I have ads on the sites. And now it is impossible to payout money
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi Neshone,

      I've been trying to figure out whats your original question means.

      I checked your tickets which you've been exchanging with our customer support and it seems that there is a problem with your link referring your friends to us?

      Please advice them to ALWAYS enter your PokerStrategy.com username in the "Referred by" field so they are 100% tracked.

      Also, I can't see any payment declined on your profile. Please answer our ticket here and help us solve this issue.

      Ingrid
    • Neshone
      Neshone
      Bronze
      Joined: 06.09.2010 Posts: 11
      This is not a problem now I have the following problem:



      I can't send a request for Payout
    • MarcPS
      MarcPS
      Moderator
      Moderator
      Joined: 09.11.2010 Posts: 1,077
      Hi Neshone,

      My colleagues sent you a ticket about this issue on 19th April.

      They have requested some further information which you will need to provide them.

      You can view the ticket here.

      If there's anything else I can do for you, please don't hesitate to contact me.

      Best,

      Marc
      Customer Service Manager
      PokerStrategy.com
      :spade: :heart: :diamond: :club:
    • Neshone
      Neshone
      Bronze
      Joined: 06.09.2010 Posts: 11
      Thank you very much now I'll send them the information. I hope there will be all right.
    • miholc
      miholc
      Bronze
      Joined: 21.09.2006 Posts: 39
      90$ in just two days :f_o:

      must be nice bro

      grats
    • BicaPrasica
      BicaPrasica
      Bronze
      Joined: 12.10.2010 Posts: 15
      i get my 3rd time 55$ :f_biggrin: thank you pokerstrategy :)
    • ambrose2
      ambrose2
      Basic
      Joined: 14.04.2011 Posts: 6
      i was deined 2
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by ambrose2
      i was deined 2
      Hi again ambrose2,

      Could you please kindly read our last ticket which was sent to you asking you to follow the instructions carefully.

      Ingrid
    • Neshone
      Neshone
      Bronze
      Joined: 06.09.2010 Posts: 11
      Thank you for right information. The problem is solved
    • yudiashady
      yudiashady
      Bronze
      Joined: 13.05.2011 Posts: 20
      I also experienced the same problem, the following message:
      "The payout request was denied".
      "You are not currently allowed to request payouts. Please contact our customer support with any questions you may have."

      Please help me know ... X(
    • purplefizz
      purplefizz
      Bronze
      Joined: 12.03.2008 Posts: 4,508
      hi yudiashady,

      i would advice you to do the same thing then and contact support to sort out issues. watch your tickets and be sure to carefully follow instructios. :)

      smiles,
      wendy
    • yudiashady
      yudiashady
      Bronze
      Joined: 13.05.2011 Posts: 20
      I was told to contact customer service Moneybooker
      contents of the ticket:
      Moneybookers may not support your country of residence: Indonesia. Please contact the support team at Moneybookers for Further details

      why should I contacted moneybookers?
      I am so confused about whether pokerstratety not going to pay me a referral results
    • purplefizz
      purplefizz
      Bronze
      Joined: 12.03.2008 Posts: 4,508
      do not worry, PokerStrategy.com will never ever scam you out of your money. while this get sorted out, rest assured your money will not disappear.
      im not really sure what the problem is. have you used your mb account recently?
      i am from asia as well and moneybookers had stopped allowing gambling transactions for my country.
      (meaning they stopped accepting money from poker related sites so i couldnt withdraw to the account anymore). maybe the same has happened to you. they are trying to pay you but mb blocks the transaction. i would contact mb if this was the case. just ask if you are allowed poker/gambling transactions in your country. if not, just contact support to use another payout system.
    • yudiashady
      yudiashady
      Bronze
      Joined: 13.05.2011 Posts: 20
      hopefully this problem can be overcome and the support team can help me be happy, I have had several transactions in moneybookers so far no problems. only recently have I can not withdraw from pokerstrategy to moneybookers.
    • extpan
      extpan
      Bronze
      Joined: 17.11.2007 Posts: 289
      neshone,are you from Croatia?I see you have blog.hr on image :P if you are please add me on skype or in community if is not problem :)
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi yudiashady,

      My colleague Mark has send you a ticket. Please read it here and reply to the ticket if you would need more assistance.

      Ingrid
    • zinderalla
      zinderalla
      Bronze
      Joined: 14.08.2010 Posts: 5
      Hi!
      I have same problem too.pay out denied
      And i'm wait for your support ticket many day now.
      can u check it for me
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by zinderalla
      Hi!
      I have same problem too.pay out denied
      And i'm wait for your support ticket many day now.
      can u check it for me
      Hi zinderalla, (gotta love your name:D )

      Your Tell a Friend account has been re-opened. Please request your withdrawal.

      Anything else I can help you with, please let me know.
      Ingrid
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