little help

  • 4 replies
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi karras24,

      Have you tried to see if your bank statement would work? Could you please email our customer support and they will let you know what possibilities you have. Tell them I sent you =)

      Ingrid
    • karras24
      karras24
      Basic
      Joined: 04.04.2011 Posts: 5
      my bank statement its old...in my profile i wrote the new address where im living....its my friend home...what can i do??
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi there again,

      Can you get an updated bank statement from your online banking page?

      Ingrid
    • belayd
      belayd
      Global
      Joined: 17.03.2011 Posts: 1,021
      If you use online banking, your correct address should be on your profile page within your online baking site. (Some banks, such as my bank, don't list my address on the transactions page.) Just print it out and scan it and email the scan to support. If you don't have a scan, take a clear photo of the printed page.

      If your friend (the one you're living with) also has an account with PokerStrategy or with the poker site where you want to play, make sure you let support know that, especially if you play on the same computer. If you don't, they might think you have duplicate accounts.