strategy points

  • 5 replies
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi there dragan2171,

      Loving your humor! :)

      OK, I checked your StrategyPoints and for me looks just fine.
      Would you please send a ticket to our customer support explaining the issue and they will be able to send you numbers which I wouldn't like to make public here :)

      Let me know how it goes!
      Ingrid
    • dragan2171
      dragan2171
      Silver
      Joined: 03.03.2011 Posts: 116
      hi ingrid,

      if you say numbers looks fine,

      I believe you.

      at least, you registered at ps exactly one day before me , must be more experienced
      :) :)
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      aww... hope that was a kind post and not a sarcastic one :f_love:

      I think originally I registered in 2008 but needed to change accounts once I was employed.

      Our back office allows me to be more experienced ;) you decided not to send a ticket?
      If so, let me help you here. What numbers do you see from your side?

      Ingrid
    • dragan2171
      dragan2171
      Silver
      Joined: 03.03.2011 Posts: 116
      it was joke, of course, about your one day older membership. ;)

      anyway, never mind the points, it must be correctly calculated.

      thanks for your kindly willingness to help.

      (p.s :from my side I see negative numbers -$$, today)

      :) :)
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      I'll contact you through a ticket, please keep an eye on your inbox here =)

      However a few useful information to our newbies :f_love:

      The most common reasons for these delays are as follows:

      a, Some form of platform delay in sending the tracked player data (beyond PokerStrategy control);
      b, Newly signed up accounts sometimes take a few days to be totally tracked through;
      c, Around the start and end of calender months, sometimes a few days delay whilst PokerStrategy gather data, update points & calculate status upgrades, etc.

      These are normal, don't panic, you will not lose any points, they will all still be recorded and will be visible on your home page within a few days. =)

      In order to calculate the StrategyPoints which determine your status, we follow these three steps:

      -We consider your overall StrategyPoints for the last 42 days

      -We detect a continuous period of 28 days in which you gained the most StrategyPoints

      -The total number of points for this period determines your status

      This means that if you move up to a higher status level, you won't move back down for at least two weeks.

      Ingrid