Full Tilt Store problems

    • bilja
      bilja
      Bronze
      Joined: 22.11.2010 Posts: 5
      Hi, i ordered several items from Full tilt store on 04.04.2011 but still didnt recived them yet. So i sent few emails to support regarding my order and nothing! No response at all! Anybody else have the same problem?
      i would like to have my full tilt points back atleast
  • 9 replies
    • riotas
      riotas
      Bronze
      Joined: 01.09.2010 Posts: 10
      I ordered fulltilt cap too on Apr 26 2011 and nothing
    • thazar
      thazar
      Bronze
      Joined: 14.09.2009 Posts: 6,560
      Hi

      Please bear in mind that it normally take approximately 8 weeks but they accumulated a lot of back log at the time of Black Friday. I would imagine your items would be with you shortly. In doubt you can always send an email to their support.

      Best regards

      Thazar
    • bilja
      bilja
      Bronze
      Joined: 22.11.2010 Posts: 5
      Yes i know it takes about 8 weeks, because i ordered a few times allready, and i suspected the delay is because of black friday!
      And i allready sent a few emails to their support and got no response from them at all! ?( ?(
    • thazar
      thazar
      Bronze
      Joined: 14.09.2009 Posts: 6,560
      Originally posted by bilja
      Yes i know it takes about 8 weeks, because i ordered a few times allready, and i suspected the delay is because of black friday!
      And i allready sent a few emails to their support and got no response from them at all! ?( ?(
      try to go in the software -> help -> contact us

      For some reason I and a few others seem to have a faster reply that way

      Best regards

      Thazar
    • Lulibuli
      Lulibuli
      Bronze
      Joined: 11.01.2011 Posts: 61
      Hi.

      Same by me i ordered sunglasses, Full Zip Contrast Panel Hoody and poker cards at same day, it was in March i thnk, i did get poker cards like in 3 weeks and im still waiting for other 2 items :(
      I wrote 2 emails in their store but no responce
      So i hope i will get them quickly.

      Cheers L.
    • bilja
      bilja
      Bronze
      Joined: 22.11.2010 Posts: 5
      Originally posted by thazar
      Originally posted by bilja
      Yes i know it takes about 8 weeks, because i ordered a few times allready, and i suspected the delay is because of black friday!
      And i allready sent a few emails to their support and got no response from them at all! ?( ?(
      try to go in the software -> help -> contact us

      For some reason I and a few others seem to have a faster reply that way

      Best regards

      Thazar
      tryed to contact support from software, but still no reply :f_mad:
      but thx anyway for the help ;)
    • Gugi19
      Gugi19
      Bronze
      Joined: 08.01.2010 Posts: 325
      Hi, I've ordered something back in March and I received it last week.

      Before order was here, I've sent several mails to support and I've received mail yesterday. Order came before reply :D

      Reply from FT Store:

      Hello,

      Thank you for your email. Unfortunately due to recent events all pending
      orders that had not shipped were placed on hold. This included your order
      due to the item being temporarily out of stock or your order being in the
      processing phase.

      We recently began to ship orders in the order they were received.
      Unfortunately due to the backlog of orders there will be a delay in
      receiving your purchase. We sincerely apologize for the inconvenience.

      Thank you
      Carlos
      FTP Store
    • Lulibuli
      Lulibuli
      Bronze
      Joined: 11.01.2011 Posts: 61
      Yes.
      I did get exact same email today so i hope that my order will come soon. :)
    • bilja
      bilja
      Bronze
      Joined: 22.11.2010 Posts: 5
      Ok, good to know :s_thumbsup: