help regarding pokerstars client..

  • 15 replies
    • bradomurder
      bradomurder
      Bronze
      Joined: 17.10.2008 Posts: 1,329
      I got the same message so I uninstalled/reinstalled.

      The download from stars doesn't work, it's because the name of the file that gets download doesn't have .exe at the end of it, just rename it and it'll work.
    • YinYangS
      YinYangS
      Bronze
      Joined: 09.10.2010 Posts: 1,077
      why is this happening?
    • satishvasoya
      satishvasoya
      Bronze
      Joined: 22.10.2010 Posts: 1,178
      i did everything.
      it stil wouldnt open.
      and the download file from stars does have .exe at the end of it.
      have mailed support.
      lets hope they can sort it out....
    • Helipacter
      Helipacter
      Bronze
      Joined: 28.07.2010 Posts: 474
      Originally posted by satishvasoya
      i did everything.
      it stil wouldnt open.
      and the download file from stars does have .exe at the end of it.
      have mailed support.
      lets hope they can sort it out....
      I followed [/i][edited by thazar ] - link to other affiliates are not permited [/i] from a guy on their pokerschool forum, it worked for me (make sure you save your ini and notes before you uninstall).

      God, the lengths I'll go to in order to get my gamble on before I start work!
    • sz3sz
      sz3sz
      Bronze
      Joined: 20.04.2010 Posts: 5,796
      ive just downloaded installer from the ps page
      and it works fine

      it must be some update issue
    • satishvasoya
      satishvasoya
      Bronze
      Joined: 22.10.2010 Posts: 1,178
      Originally posted by Helipacter
      Originally posted by satishvasoya
      i did everything.
      it stil wouldnt open.
      and the download file from stars does have .exe at the end of it.
      have mailed support.
      lets hope they can sort it out....
      I followed[/i][edited by thazar ] - link to other affiliates are not permited [/i] from a guy on their pokerschool forum, it worked for me (make sure you save your ini and notes before you uninstall).

      God, the lengths I'll go to in order to get my gamble on before I start work!


      BOOYA.....that did the trick..thanks a lot man....appreciate it.....
    • thazar
      thazar
      Bronze
      Joined: 14.09.2009 Posts: 6,560
      Hi

      I have edited the posts to comply with our T&C

      here is the tutorial:

      Thank you for contacting us.

      Unfortunately, our latest update presented some technical
      difficulties.

      To correct this issue please update the PokerStars software by
      simply reinstalling the software from our website.

      Before you uninstall PokerStars however. You may wish to make a
      copy of "user.ini" (your preferences), "notes.xml" and
      "notes.user.xml" (where 'user' is your user ID) from the
      PokerStars software as they will be removed when you uninstall
      the software. To do this simply open the PokerStars software (if
      possible) and click on "Help" -> "Open My Settings Folder" and
      locate those three files and copy them to a safe temporary
      location. If you cannot open the software you will need to
      manually navigate to the settings folder to locate those files.

      For Windows XP and older (C:\Program Files\PokerStars\):

      1. Double click "My Computer" on your desktop or start menu
      2. Double click "C:" drive to view your hard drive
      3. Double click "Program Files" folder
      4. Scroll down and double click on "PokerStars" (or
      PokerStars.NET)
      5. Locate "user.ini" or "user", "notes.xml" and "notes.user.xml"
      6. Copy the files to a safe temporary location (the desktop is a
      good choice)

      For Windows Vista and Windows 7
      (C:\Users\[username]\AppData\Local\PokerStars\):

      1. Click Start
      2. Type the following or copy/paste into the Search and press
      Enter:
      %USERPROFILE%\AppData\Local\PokerStars (or PokerStars.NET)
      3. Locate "user.ini" or "user", "notes.xml" and "notes.user.xml"
      4. Copy the files to a safe temporary location (the desktop is a
      good choice)

      For Mac OSX

      Notes are located in:
      /Users/[UserName]/Library/Application Support/PokerStars/
      /Users/[UserName]/Library/Application Support/PokerStars.net/

      User.ini is located in:
      /Users/[UserName]/Library/Preferences/
      It is saved as com.pokerstars.user.ini
      It is saved as com.pokerstars.net.user.ini

      Once you have made a copy of those files, uninstall PokerStars
      from your computer.

      In Windows XP, go to Control Panel -> Add and Remove Programs and
      remove all PokerStars items.

      In Windows Vista and Windows 7, go to Control Panel -> Programs
      -> Uninstall a Program. Once there, uninstall all PokerStars
      items.

      In Mac OSX uninstall the software by dragging it into the Trash.

      When the program is fully uninstalled please restart your
      computer. When the computer has restarted, download and install a
      fresh copy of the software from the following link.

      COM Windows version:

      http://www.pokerstars.com/poker/download/

      .COM Mac version:

      http://www.pokerstars.com/poker/download/mac/

      Be sure to restore the two saved files once reinstalled. To do
      this, please go to the 'Help' menu and then back to 'Open My
      Settings Folder', then close PokerStars and copy the files back
      into the folder. If you are asked to overwrite any files accept.
      You should then have no additional problems.


      Regards

      Thazar
    • Helipacter
      Helipacter
      Bronze
      Joined: 28.07.2010 Posts: 474
      @satishvasoya: No problem! Anything to help a fellow early-morning degen :f_pleased:

      @Thazar: apologies if I stood on anyone's toes with the post, but I had to hook a brother up...
    • thazar
      thazar
      Bronze
      Joined: 14.09.2009 Posts: 6,560
      np :) ty for your help

      sorted anyway

      And I think it is very good as a few people might encounter the same problem.

      regards

      Thazar
    • NatRPheM
      NatRPheM
      Bronze
      Joined: 05.10.2008 Posts: 391
      Thanks :s_cool:
    • Justin37
      Justin37
      Bronze
      Joined: 25.07.2009 Posts: 445
      sometimes i do got msg like that, turn out is my current date time on my pc is wrong, i corrected it and everything fine again.
    • weedo25
      weedo25
      Bronze
      Joined: 29.09.2010 Posts: 128
      Originally posted by Justin37
      sometimes i do got msg like that, turn out is my current date time on my pc is wrong, i corrected it and everything fine again.
      Or if it is good time on comp, you can just go few days in past open PS and then set back to today, it worked for me an one more guy
    • justkyle88
      justkyle88
      Bronze
      Joined: 07.05.2008 Posts: 7,596
      Hey guys,

      I recently got this fix:

      Hello,

      Thank you for writing and our apologies for the inconvenience and technical
      difficulties you are experiencing.

      We have recently updated our software and in order for the latest version to
      work on your system, you will need to do one of two things:

      1) The easiest way to correct this issue is by setting your computer's date
      back one day (to June 23) using the "Time Settings" on the bottom right
      panel of your computer. You can then run your PokerStars software as normal,
      as you will receive our latest update. You can then reset your computer's
      time back to normal.

      To change your system time:

      1) Double-click on the time display (normally bottom right-hand corner if
      you are using a PC and top right corner if you are using a Mac).
      2) Select the 23rd of June from the Calendar and confirm the change.
      3) Run your PokerStars software as usual - the software should now update
      itself correctly.
      4) It is advisable that you return to your computer's time settings and
      reset the date to the correct one.

      2) Alternatively, you can install a fresh copy of PokerStars, overwriting
      the old one (make sure you install the PokerStars client in the same folder
      as the current one, to ensure your settings and notes are preserved). You
      will then need to visit our site and download the new version of the client.

      To check where PokerStars is installed, right click on the icon you normally
      use to launch PokerStars and select properties.

      Download and install a fresh copy of the software from the following link.

      COM Windows version:

      http://www.pokerstars.com/poker/download/

      .COM Mac version:

      http://www.pokerstars.com/poker/download/mac/

      If you are asked to overwrite any files accept. You should then have no
      additional problems.

      Good luck at the tables and if there is anything else we can do for you,
      please do not hesitate to contact us.

      Kind regards,

      Karch K
      PokerStars Support Team



      Regards,

      Kyle.
    • Wriggers
      Wriggers
      Bronze
      Joined: 21.07.2009 Posts: 3,250
      Hmmm there seems to be another problem with mine. Every time I open the Pokerstars client after changing the date settings it disconnect my laptop from my internet ?( ?(
    • justkyle88
      justkyle88
      Bronze
      Joined: 07.05.2008 Posts: 7,596
      EEEk, I"m not sure wriggles. Not much of a Computer geek hehe.

      Just contact Stars.

      Regards,

      Kyle.