not getting rakeback..

    • amirfro
      Joined: 09.02.2011 Posts: 1
      hello, i admit i reached customer support about this problem but their answer seemed a little bit weird so i decided to double check it here as well.

      i signed up to full tilt after i got my starting capital but i'm not getting any rakeback. when i approached customer support they told me that i have to deposit money in order to receive rakeback but i have a lot of friends that are receiving rakeback after they got their starting capital without depositing a dime.

      also the FAQ clearly states:
      "How do I qualify for Rakeback?

      Only players who sign up to Full Tilt using the PokerStrategy codes of PS150 (starting capital) or PSVIP (first deposit bonus) are entitled to rakeback."

      so is the FAQ is out of date ? if so please change it to avoid this from happening again to others..
      and if not.. where's my f***ing rakeback ?! (just j/k, but seriously.. where is it ) ? :D
  • 2 replies
      Joined: 21.12.2010 Posts: 362
      You need to Deposit to get the rakeback.

      Important: You have to deposit within 180 days of creating your account on Full Tilt Poker. Otherwise, your account will not be tracked to and you won't be able to collect StrategyPoints nor benefit from the 27% rakeback deal!
    • EagleStar88
      Joined: 06.10.2008 Posts: 7,359
      Hi amirfro,

      I can confirm that is correct. The conditions changed a little last year, so it is possible that when your friends joined the requirement was a little different.

      I've had a quick check and the Full Tilt Guide and both the FAQ's do appear to be up to date, but please link anything you think needs updating or further clarification on.

      Thanks to Uxmalaga for helping with the great response :s_thumbsup: