Poker Strategy Elephant does not importing

    • Mark47
      Mark47
      Basic
      Joined: 11.05.2011 Posts: 8
      Hi Everyone,

      "I installed Poker Strategy Elephant.
      I click on the "Import" tab of Poker Strategy.
      But it does not start importing."

      I used the following rooms:
      Poker Stars
      Full Tilt Poker
      Poker Stars

      Could somebody Help me to fix it?

      Thank you

      Mark47
  • 7 replies
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey Mark47,

      please fill out this form:

      Template for support reports
    • Mark47
      Mark47
      Basic
      Joined: 11.05.2011 Posts: 8
      Hi

      How can I fill out that Form?
      It is not writable!

      regards

      Mark
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey,

      simply copy&paste it to a new reply. ;)
    • Mark47
      Mark47
      Basic
      Joined: 11.05.2011 Posts: 8
      Hi

      Here is Report Template

      --------------------------------------------------------------------------------
      PokerStrategy.com Elephant version number: _____
      Please fill in the current version number, e.g. v0.69

      Which operating system:
      ( x ) XP
      ( ) Vista
      ( ) Windows 7

      Which poker room:
      ( x ) PartyPoker
      ( x ) PokerStars
      ( x ) Full Tilt Poker
      ( ) iPoker Network (e.g. William Hill Poker, Titan Poker, Mansion Poker, etc.)
      ( ) Everest Poker
      ( ) Others: ______________

      Which game type:
      ( x ) Cash Game (NL, PL or FL and which limits?)
      NL- Play Money - $1
      ( ) Tourney (which tourney types?)

      Have you searched the FAQ:
      See: FAQ
      (x ) Yes (but the problem isn't listed)
      ( ) No

      Relevant screenshot available:
      ( ) Yes
      ( x ) No (a screenshot is irrelevant concerning the problem)

      Error messages in the logfile:
      Where can I find the logfile on my computer? See here
      ( ) Yes (Please don't forget to post the logfile's content)
      ( x ) No

      In case of problems related to the database:
      Was the PostgreSQL Database Service installed separately?
      ( ) Yes
      ( x ) No (the Elephant has installed Postgres)

      Have you read the database section in the FAQ?
      See: here
      ( x ) Yes (but the problem isn't listed)
      ( ) No

      Problem description:
      Please describe the problem and the circumstances
      of it's occurrences as detailed as possible.
      ----------

      regards

      Mark47
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Alright, looks like you are playing Playmoney games. We do not support playmoney games. ;)

      There's basically nothing I can do for you. Please post again as soon as you experience a problem with cashgame / tournaments!
    • Mark47
      Mark47
      Basic
      Joined: 11.05.2011 Posts: 8
      Hi,

      Can I just open Cash Table and try to import data?
      Or I have to seat on Cash Table and play?

      please advise

      regards

      Mark47
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      You have to play at least 1 hand at a cashgame table!