Elephant just stopped work

    • zydziorek
      zydziorek
      Bronze
      Joined: 24.04.2010 Posts: 318
      Hi, i have write about this on polish forum but they didnt find a solution, so i will try get help here:)

      My elephant was working few days ok, but someday when i tried again play with this, it didnt openned "Pokerstrategy.com elephant has encountered a problem and needs to close. We are sorry for the inconvenience."



      Some1 know how can i again start using this tool?
  • 9 replies
    • Larres
      Larres
      Bronze
      Joined: 07.09.2009 Posts: 2,402
      Hi zydziorek,

      in order to help we need the data collected in the PokerStrategy.com Elephant logfiles on your machine. They are located in your user specific folders at c:\Users\<name>\Documents\PokerStrategy.com\PokerStrategy.com Elephant\Logs (path depends on your OS)

      Please post the contents of the latest elephant.log here.

      Thx,
      L
    • zydziorek
      zydziorek
      Bronze
      Joined: 24.04.2010 Posts: 318
      Hmm This file is very long, but for example :

      "Latest Version: 0.102.40520.2
      NewVersionAvail: False
      IgnoreUpdateVersion:

      2011-06-23 14:25:35,750 - [13] 212078 INFO : Finished import of file 'C:\Program Files\Full Tilt Poker\HandHistory\pawloszczak\FT20110621 Airlands - $0.01-$0.02 - No Limit Hold'em.txt':
      - 17/0 hands, 0 duplicates, 0 errors, 0 ignored, 0 trn summaries"
      ...
      "-------------------- System.IO.IOException --------------------
      - Message: Proces nie może uzyskać dostępu do pliku „C:\Program Files\Full Tilt Poker\HandHistory\pawloszczak\FT20110623 Aspect - $0.01-$0.02 - No Limit Hold'em.txt”, ponieważ jest on używany przez inny proces.
      - Data: System.Collections.ListDictionaryInternal
      - TargetSite: Void WinIOError(Int32, System.String)
      - HelpLink: <null>
      - Source: mscorlib
      - InnerException: <null><none>
      - StackTrace:
      w System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
      w System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath)
      w System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
      w System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize)
      w System.IO.StreamReader..ctor(String path, Boolean detectEncodingFromByteOrderMarks)
      w PS.Import.Controller.Activities.ExtractFileContentActivity.ReadFileCore(String fileName)
      w PS.Import.Controller.Activities.ExtractFileContentActivity.ReadFile(String fileName, Boolean autoImport)"
    • Larres
      Larres
      Bronze
      Joined: 07.09.2009 Posts: 2,402
      Hello again,

      this file is dated back to the 2011-06-23 14:25h. Is this the latest?

      Thx,
      L
    • zydziorek
      zydziorek
      Bronze
      Joined: 24.04.2010 Posts: 318
      Yes this is last day when elephant worked, i just turn off it and next day 24.06 tried to open and play with it but i couldnt and I still cant after half month:D
      reinstall doesnt work ?(

      EDIT

      What's more is that, when i wanted to publish about this bug on forum, other person made a topic with the same problem in the same day, so i thought it is popular problem, but only we had it and noone could help us:p
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey zydziorek,

      try deleting your user.config (user configuration) file.

      Windows XP:

      C:\Documents and Settings\USER\Local Settings\Application Data\PokerStrategy\Elephant.exe_Url_hwdxo1h5jnb4nv34pxzwgaac2o5dvie1\version\

      This part "Url_abcdefg" is different for you. Search for the "user.config" file and delete all appearances.
    • zydziorek
      zydziorek
      Bronze
      Joined: 24.04.2010 Posts: 318
      wow nice :f_love:

      It's works:) My last problem is that, i play on WH now, i see hud on the table, hands are importing to elephant, but i cant import my hands from last two weeks, it is written that couldnt be imported. Is there some ideas, why is that?

      Thank you very much:D
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      What kind of handhistories are you trying to import?
    • zydziorek
      zydziorek
      Bronze
      Joined: 24.04.2010 Posts: 318
      handhistories from last two weeks from WH, i played on polish software, now i reinstalled english version, but my all hand histories was anyway in english ver.

      Hands from FTP even from last year was imported easy, but on WH not. Works only this hands from yesterday, from day when elephant started work again
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Do you got any error messages when trying to import those old hands?

      Maybe you imported them properly but set up a filter that's preventing them from showing up. Please clear all your filters by pressing the "delete" button in the lower right hand corner.