my account William Hill Poker locked. | Questions and Answers

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- chuandt
  
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  Joined: 02.07.2011 Posts: 3
  - 12.07.2011, 05:58
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  - This post has been edited 3 time(s), it was last edited by chuandt: 12.07.2011 06:06.
  help me?
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- purplefizz
  
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  Joined: 12.03.2008 Posts: 4,508
  - 12.07.2011, 07:14
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  hi chuandt,
  
  what do you mean? why did it happen? have you contacted william hill already? what did they say?
  maybe it would be better if you can tell us a little more about the situation please.
  
  regards,
  wendy
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- pokerski
  
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  Joined: 05.05.2010 Posts: 857
  - 12.07.2011, 07:47
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  - This post has been edited 1 time(s), it was last edited by pokerski: 12.07.2011 08:11.
  Mine to today. Wanted to check if first aid maybe arrived but got the message that account is temporary locked.
  
  Already send them mail what is going on.
  
  update:
  
  Looks like when they have connection problem they send "account locked".
  
  Ok now.
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- bbosstjan
  
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  Joined: 13.04.2009 Posts: 277
  - 12.07.2011, 08:42
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  I spoke to the support through their web page and they told me they were having some technical difficulties.
  
  Everything works fine now. However still waiting for the first aid funds.
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- babyoeoe84
  
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  Joined: 06.07.2011 Posts: 5
  - 12.07.2011, 10:19
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  My account is locked too. And i mail to support team on WH. And they unlock my account on day.
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- purplefizz
  
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  Joined: 12.03.2008 Posts: 4,508
  - 12.07.2011, 10:29
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  good to hear that accounts have been unlocking.
  sorry about the first aid delay. i can imagine support is literally swamped with them. i kind of feel sorry for them, they have been working overtime for ages
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- TiciBoy
  
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  Joined: 13.01.2010 Posts: 1,235
  - 12.07.2011, 11:08
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  yep, First Aid is delayed. Been waiting for over a week now (even if WH already sent list, where it said I was paid and I got bonus PS points). Hope it gets sorted soon. I could clear almost half of $500 rake required already.
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