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ID check fails....????

    • DelBoyyy
      Joined: 02.07.2011 Posts: 2
      This is mail that I recived passing the quiz and taking money to William Hill.....can someone explain me that?Why,what I did wrong or someone else???I really dont understand that....:(

      Hi DelBoyyy,

      We are sorry to inform you that your user account did not pass our ID check.

      There are a number of possible reasons why this may have happened. Unfortunately information about individual ID-check cases cannot be disclosed for security purposes and the process cannot be repeated or the decision overturned even in the event of a mistake.

      Our free $50 starting capital was subject to fraudulent activity in the past which put the whole idea of giving a free starting capital to poker beginners at risk. We hope you can understand our decision and accept our sincere apologies for any disappointment this may cause you.

      But it's not all bad news, you still can have full access to the best of

      We can still offer you the best cash bonuses, even more advanced strategy content and access to exclusive promotions with our fast, cheap and secure deposit offers.

      With a deposit of as low as $10:
      - You can start playing poker now with no waiting time
      - You'll get all advantages of your membership
      - You'll get an additional cash bonus up to 200% of your deposit

      --- ---

      This will not affect your membership at in any negative way.

      You will still be able to discuss in the forum, watch videos, participate in coaching sessions, read articles, and enable advanced content in order to perfect your poker skills.

      All the best,
      Your Team
  • 4 replies
    • caledonia
      Joined: 31.07.2011 Posts: 18
      hey delboyyy,im new so not up to scratch on how it all works but my first thought would be that you already have an account on the site?or someone else who uses your computer? sorry to see you never got the $ but this site is very good and you can learn alot here,enjoy and good luck... :D
    • Zhusy
      Joined: 17.01.2010 Posts: 383
      They got strict a lot. :D
    • Jim4rdo
      Joined: 03.10.2010 Posts: 1,252
      Good evening DelBoyyy,

      Well I'm sorry to hear that :(

      This is sad news, but it does unfortunately happen here. As stated in the reply from the security team, they won't reveal what it was about the ID check which went wrong, to prevent people abusing the system.

      However it isn't all bad :)

      You can deposit on any of the poker rooms on this page, and receive great first deposit bonuses, along with special offers like rakeback. And if you sign up through us you'll receive strategy points, which will unlock more articles and videos. But you've already got access to some as a basic member, so don't fret.

      I hope you'll still stick around the forums and participate, you're still more than welcome!

      Best regards, and if I can help you with anything else, let me know.

    • Al321
      Joined: 26.07.2011 Posts: 18
      Well i passed the Id check and received the 50$ at Wh, so i guess it was something wrong with the account