Hi there,
First of all, please make sure you uninstall any software or delete anything that has something to do with PartyPoker on your computer. To double check if you have downloaded or saved some PartyPoker folders on your computer please follow the steps below:
• Click 'Start', point to 'Settings', click on 'Control Panel', and then double-click on the 'Add/Remove Programs'. Open 'My Computer' and browse to 'C:/Program files/', then delete 'PartyGaming' folder (default location is C:/Program files/PartyGaming unless you changed the installation folder the last when you installed).
After that, I would ask you to delete all 'Temporary Files' and 'Cookies' on your computer and clear 'History' in the 'Internet Explorer'. In order to do that, please follow the steps below:
1. Close all programs and open Internet Explorer.
2. Click on Tools on the menu bar.
3. Click on Internet Options.
4. Under the General tab, there is a Browsing history section.
5. Click on the Delete button staying for deleting Temporary Files, History, Cookies, Saved Passwords and Web Form Information.
6. Another window will pop-up, where you have to click on the Delete all button at the bottom.
7. Click on Yes to confirm. Close all the windows. Also close Internet Explorer.
After the above procedure, please perform a Disk Cleanup:
1. Close all the programs.
2. Click on Start button and then on All Programs.
3. Click on Accessories and Select System Tools.
4. Click on Disk Cleanup. After the disk cleanup is done, you will be taken back to the desktop.
You will then need to restart your computer and follow the steps below to download the software:
1. Start your computer and as the computer is booting press and hold the 'F8' key.
2. This should bring up a black screen named 'Windows Advanced Options Menu'.
3. Use your arrow keys to navigate and select 'Safe Mode with Networking'
4. Hit the 'Enter' key.
5. Once your system loads go to the Internet and open
http://www.pokerstrategy.com/party-poker/download/ ( Your desktop icons may be larger but this is expected behaviour )
6. Once the lobby is installed, restart your system and login the standard way.
7. You will have a PartyPoker icon on your desktop. Double clicking on it will launch the application.
I sincerely hope that the above procedures have helped in resolving your trouble. In case you need any further clarification or have other questions, please do not hesitate to contact us again.
Can you try please?
Ingrid