missing strategy points

  • 19 replies
    • purplefizz
      purplefizz
      Bronze
      Joined: 12.03.2008 Posts: 4,508
      hi Shalev12,

      thanks for posting, will flag the issue for you. do not worry, your points will not be lost. it can take a few days for points to update, sometimes a bit longer on weekends and if there are delays in receiving the report from the poker rooms. which site do you mean?

      pls do inform us when anything changes.


      smiles,
      wendy
    • DrDunne
      DrDunne
      Bronze
      Joined: 29.12.2010 Posts: 3,338
      hey i'm missing points from those days too - playing on pokerstars. i was gunna make a thread or ticket but i'll just let you guys know here if thats cool.

      p.s. dont mean to hijack!
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Hi all,

      As Wendy pointed out above, sometimes there can be delays in getting the information from the Poker Rooms.

      Do not worry though, all points will be recorded and you won't lose out. With it being the weekend now it may take longer to get the updates so please bear with us and the issue will be sorted out as soon as possible.

      Have a nice weekend,


      Gary
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      You guys are ok with your StrategyPoints now? Please let me know.
    • lGotYourOuts
      lGotYourOuts
      Bronze
      Joined: 03.08.2011 Posts: 70
      I've received points for only 7th of August, not for 5th and 6th. PokerStars room also. I've earned overall of 130~ VPP, and received only 34SP (+10 for bonus) here, which equals 68VPP.
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi there lGotYourOuts,

      I can see that you received StrategyPoints for 4th and 6th. I can't see the update for 7th. So I see the complete opposite of what you just described.

      Can you please check again? :)
      Ingrid
    • lGotYourOuts
      lGotYourOuts
      Bronze
      Joined: 03.08.2011 Posts: 70
      This is very much possible, IngridN. :) Cheers.
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by lGotYourOuts
      This is very much possible, IngridN. :) Cheers.
      No problems, also please ALWAYS make sure that you:

      - you play cash games and generate rake
      - you have info sharing activated as explained in download guide

      You need to do this everytime you log on, but if you forgot just do it next time you log in and you should get SPs for the missing days.

      :heart:
      Ingrid
    • Shalev12
      Shalev12
      Bronze
      Joined: 25.01.2011 Posts: 11
      I'm still missing SP. I got SP only for the 1st of August.
      Playing on Pokerstars btw.
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by Shalev12
      I'm still missing SP. I got SP only for the 1st of August.
      Playing on Pokerstars btw.
      You've checked what I mentioned in my previous post? :D
    • Shalev12
      Shalev12
      Bronze
      Joined: 25.01.2011 Posts: 11
      I am confused with this info sharing thing.
      How and where i can enable it?
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by Shalev12
      I am confused with this info sharing thing.
      How and where i can enable it?
      Step 3: Enable Information Sharing

      During registration, the software will ask you if you agree to information sharing. Enable this option. Only if you do this will we be able to receive information about the StrategyPoints you have earned.

      If you forget to enable it, you can so do later by clicking on Requests in the software menu, and then on Information Sharing.



      Still unclear?
      Ingrid
    • Shalev12
      Shalev12
      Bronze
      Joined: 25.01.2011 Posts: 11
      yes i have that enabled
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by Shalev12
      yes i have that enabled
      and when did you enable it last time?

      - you have info sharing activated as explained in download guide

      You need to do this everytime you log on, but if you forgot just do it next time you log in and you should get SPs for the missing days.


      Ingrid
    • Shalev12
      Shalev12
      Bronze
      Joined: 25.01.2011 Posts: 11
      when i first registered on pokerstars i enabled it, that was last month, and i had no problems with receiving SP last month.
      Now i just checked and confirmed that it is still enabled.
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi again,

      Thank you so much for checking this for me.

      I think this case must be flagged to our customer support. Please create a ticket and let them know the details of the issue and they'll look into your account.

      Let me know if you need my help further on.
      Ingrid
    • DrDunne
      DrDunne
      Bronze
      Joined: 29.12.2010 Posts: 3,338
      hey the only thing i received was 25 sps on like the 3rd but i'm pretty sure i should have more. since then i have received 1 extra point.... i have stopped playing since yesterday for a week but i have played for the first 6 days of august a little over 10k hands and only have 26 strategy points to show for it.... lol
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by DrDunne
      hey the only thing i received was 25 sps on like the 3rd but i'm pretty sure i should have more. since then i have received 1 extra point.... i have stopped playing since yesterday for a week but i have played for the first 6 days of august a little over 10k hands and only have 26 strategy points to show for it.... lol
      Can you please check the days you played and missing sp's please and confirm it to our customer support by creating a ticket so they can look into this?

      Thank you
      Ingrid
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Guys,

      Seems to be a pattern here. :(

      If you have days when you are certain you played but did not get SPs firstly please allow 48 hours for them to appear on your account.

      Also please check that you have information sharing activated and you generated rake on those days furthermore, if you have more than one account with poker stars your account may have been flagged by poker stars for security reasons, please contact them for more information.

      Anything else should be flagged to our customer support so they can help you further.

      :heart:
      Ingrid