[1746] Elephant imports files but can't imports hands

    • Meno1
      Meno1
      Bronze
      Joined: 16.03.2011 Posts: 115
      Hello!
      I have just installed Elepahnt and i have this problem:
      When try to import hands (going to import-->add folders(or files) and then "start import") it looks like everything is going well, but it ends with this:

      File imported: 368 (good)
      File not imported: 0 (very good)
      Imported hands: 0 (wtf??)
      Hands not imported: 15854 (damn!)
      Ignored hands: 514 (don't really know...)

      There is also a message telling me that there was an error in importing hands, but it does'n give me any explanation or help.

      Now this is what i have already cheked: HH are in english, pokerstars client is in english, auto import is enabled.

      How can i solve this problem?
      In Italy we have at least 2 other users with the same problem, but we can't find a solution, help please! :)
  • 12 replies
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey Meno1,

      what kind of hands are you trying to import?

      We do not support playmoney handhistories or freerolls.
    • Meno1
      Meno1
      Bronze
      Joined: 16.03.2011 Posts: 115
      I had tyed to import every hand i had played on Pokerstars.it
      There was 368 files: mainly SNG, some MTT and a little bit of cash (all real money). There was also some freeroll probably.
      But after this first try, i have tryed to import one or more single files of cash, and it gives me the same results.
      As i said, this was about Pokerstars.it.

      So i've made a try also on Partypoket.it.
      The big surprise is that in this case, elephant correctly import hands!
      But there is still some problem here: it looks likes the auto import doesn't work correctly.
      Let me explain my point:
      I go on configuartion-->auto import-->rescan, and he doesn't find any folder to add here (even if he recognized me as a partypoker player: if i press the red button and then i go on "sites", i can find partypoker.it and my screenname here).
      So instead of "rescan", i manually select the folder where partypoker send the HH. He correcly add the folder and start to imports hand.
      So i can se my graph on "overview", i see single hands on "hands" and i see my stats on "analysis". Fine. But this is all about hands that i have already played.
      Then i open a couple of cash tables (real money) on partypoker.it and he just does not automatically import hands that i'm currently playing.
      So as a consequence of it, i cant see any HUD on my tables and even my statistics on elepahnt are not automatically updated.
      I can update them only going to confuguration-->autoimport-->use folder. But the folder is already "enabled", so the first time i click on "use folder" it goes to "disabled", and then clicking again he returns on "enabled" and he magically start to import missing hands. But again, after this good news he just stops and do not keep on importing hands "one by one", so i still can't use my precious HUD.

      Is it something that can be fixed?
      Thanks in advance! (and sorry for poor english :tongue: )
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey Meno1,

      thanks for the detailed description!

      As far as I can judge, this looks like a problem with .it Pokerrooms.

      I'll discuss this with my colleagues and we will get back to you.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      I'll have new infos for you by the end of the day.
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey Meno1,

      first of all - sorry the update took us that long.
      Unfortunately we do not have a solution for this problem as of yet.
    • Meno1
      Meno1
      Bronze
      Joined: 16.03.2011 Posts: 115
      That's a pity, but thanks anyway for your answers: you have tried to help me, and i appreciate it :)
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      We will get back to you shortly however.
    • ifeel88
      ifeel88
      Bronze
      Joined: 03.07.2011 Posts: 122
      the problem is that on ps hh there is the written [AAMS id:..............] but if you delete it elephant import the hh, i tried and it work.
      this isn't the solution for our problem because of course you can't do it for every hands and is impossible use the hud, but maybe the programmer will do something for the new version
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey,

      I have not forgotten about this thread but we have a lot of work to do at the moment so I don't know when we are able to adress the .it problem.
    • valentinotn
      valentinotn
      Basic
      Joined: 21.12.2011 Posts: 5
      elephant don't work..............help
    • Silicernium
      Silicernium
      Bronze
      Joined: 22.12.2009 Posts: 3,203
      Originally posted by valentinotn
      elephant don't work..............help
      What is your problem?

      Import the elephant the hands?
      Shows the elephant no HUD? What do you play? CG or SNG?

      I don't know, if the elephant support stars.it
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Originally posted by valentinotn
      elephant don't work..............help
      Hey valentinotn,

      welcome to the forums.

      Please create a new thread using this:
      Template for support reports

      Thank you.