is there any wrong?

    • 23nitsuj21
      23nitsuj21
      Bronze
      Joined: 08.09.2011 Posts: 20
      hai evryone,

      my name is justin and i am from UK, i jast register here about 2 days ago and passed the quiz.. this site pokerstrategy said that i have recieved $50 on my account but ther is no money there?? what is that? is there any wrong?
  • 7 replies
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,961
      Hi Justin,

      Have you tried contacting William Hill's Online Live Support about this matter? I will flag this query with our team and see what we can do also, but maybe you can contact them and ask them what they can see from their side regarding your starting capital.

      All the best and keep me updated,

      Gary
    • 23nitsuj21
      23nitsuj21
      Bronze
      Joined: 08.09.2011 Posts: 20
      Originally posted by HollyMichelle
      Hi 23nitsuj21,

      Have you tried contacting William Hill's Online Live Support about this matter? I will flag this query with our team and see what we can do also, but maybe you can contact them and ask them what they can see from their side regarding your starting capital.

      All the best and keep me updated,

      Gary
      no.. no need, i am sorry my false alarm, its oke nOw and thanks you :heart: :)
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,961
      Ah well glad to hear that mate!

      What do you plan on playing over there? SNG/MTT or cash?


      Gary
    • 23nitsuj21
      23nitsuj21
      Bronze
      Joined: 08.09.2011 Posts: 20
      Originally posted by HollyMichelle
      Ah well glad to hear that mate!

      What do you plan on playing over there? SNG/MTT or cash?


      Gary
      Im playin at cash and some MTT..

      anyway how the WHpoint calculate? and how many WHpoint will i need to get to make the $50 free capital unrestricted?
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,961
      Hey Justin,

      To unrestrict the $50 starting capital you must follow these steps;

      1. Deposit $20 to track your payment option/e-wallet with William Hill

      2. Generate $50 worth of rake/fees

      For all things WH Points, please click the following link for information

      From my calculations you need to rake $50 to release your capital. You get 30WHP per $1 rake so that would mean you need $50x30WHP points=1500 WHP

      I hope that helps,


      Gary
    • 23nitsuj21
      23nitsuj21
      Bronze
      Joined: 08.09.2011 Posts: 20
      i can't play on $1500 tourney gtd $2 buy in, set is denied.. :( how is that?
    • UPAY4DINNER
      UPAY4DINNER
      Silver
      Joined: 27.09.2009 Posts: 21,961
      Hey Justin,

      i can't play on $1500 tourney gtd $2 buy in, seat is denied.. how is that?


      There is bankroll restrictions on your account at William Hill in accordance to receiving your free $50 capital.

      Basically, PokerStrategy and William Hill, place restrictions on new players, so that they can only play at certain limits when they start off. The reason behind this is to stop new players playing at higher limit tables so they don't blow their bankroll!

      At the moment, you're restricitons are:

      Fixed Limit: Blinds up to 0.10/0.20
      No Limit: Blinds up to 0.02/0.04
      SNGs/MTTs: Buy in up to $1 (without fees)

      The good news is that you can lift these restrictions at any time by doing one of the following:

      - Make a $100 Deposit
      - Generate $50 in rake or tournament fees

      I hope this helps and if you need any more information, don't be afraid to ask :)


      Gary