any one got EXTRA of extra fee at bet365 like me?

    • ChiTheoK0To
      ChiTheoK0To
      Bronze
      Joined: 30.12.2010 Posts: 126
      this is my chat with them, I ask about link for proof and she gave me the dead link, and she close the chat :s_confused:
      still confuse about what happen If we deposit to poker and withdraw (must be through betting) because as you know I'll try to play there If they improve the poker client (in future). and sometime I try to betting too (I temp take a rest after end of last football season)
      (I 1st edit the post for highlight the information)
      ( 2nd edit because I found the link, but haven't found what she said, and my need either)



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      bet365Connection to server lost!
      Samantha W has joined this chat.
      You are now chatting with Samantha W.
      Samantha W Hello, welcome to bet365 Live Chat. How may I help you?
      HERO I want to ask about my recent withdraw
      Samantha W Can I take your username and four digit security number please?
      HERO the email said It's take 2.5% fee, but I got 9% fee
      HERO that is Unbelievable
      HERO I confirm take 2.5% fee at recent chat, but never imagine It's 9%
      HERO my username is: xxxxx
      my 4 digit is : xxxxx
      Samantha W The amount that we sent back to Moneybookers was $24.58.
      HERO It's withdraw 27$
      24.58/27 is 91%
      Samantha W We made the 2.5% as advised, this can be viewed on the History under Adjustments.
      HERO doesn't that mistake? It's said 2.5%
      HERO could you re check the amount for me
      Samantha W I have already done this.
      HERO 25/27 < 93% do you know
      Samantha W You must check if Moneybookers have made a charge to you.
      HERO It's been 24.58 $ for this withdraw right
      but I have been withdraw 27$ as you see, so It's must be > 26$ if there is only 2.5% fee
      Samantha W Please go to History and check by date range under Adjustments.
      HERO exactly is : 26.32$
      HERO 11/09/2011 17:33:16 M6959388 Service Charge 2.5% Service Charge 0.67 0.00
      11/09/2011 17:32:07 M6959380 Service Charge 2.5% Service Charge 1.75 0.00
      Samantha W You were advised that there was a 2.5 % fee on the amount of the original deposit, as well as on the amount withdrawn.
      HERO why I have 2 charge?
      Samantha W This is correct.
      HERO just 1 withdraw
      HERO withdraw 27$, It's imposible take 2 fee at 1 time?
      Samantha W Yes, and one deposit that you made without placing bets.
      HERO fee for 27$ is .67$
      HERO which one, could you show that deposit
      HERO the date, and the amount please
      HERO and the exactly time if you can show that deposit for me please
      Samantha W You made a deposit of $50 to the account on the 26 August. This is where the 2.5% fee was added.
      Samantha W You made this at 17:22:35 UK time on the 26/08/2011.
      HERO recent 7 day I got 2 betting do you know
      HERO and with in 1 week from that deposit I got betting too
      Samantha W You made another deposit of $20 on the same day.
      Samantha W That was transferred to Poker.
      HERO could you recheck that betting
      HERO because I want to deposit to poker, that deposit to betting is to wrong wallet
      Samantha W You have to place bets for the full amount of the deposit before you are able to make a withdrawal from the account without this fee being applied.
      HERO coz your system default make my deposit to wrong place
      Samantha W Where did you want the $50 to go?
      HERO oki, so next time If I deposit to poker, should I withdraw?
      HERO I want them to poker offcorse
      then with in 1 day I make another one to poker
      Samantha W You can transfer the funds from the Sport balance.
      HERO at that time I want to deposit to poker and Haven't know about it
      HERO and at recent chat, I haven't confirm I accept the fee of that 50$
      HERO could you re check the chat, I only said I confirm take fee for withdraw W18846805MB or some thing like that
      Samantha W You have only made 2 deposits, and you know that the $20 went to Poker.
      HERO maybe fee for W18841983MB
      Samantha W Have you got the email that Payments sent to you?
      HERO and we can't withdraw directly from poker, then I must transfer to sport
      HERO I ve reply like this :
      Dear bet365,
      the charge is okie, last time I just deposit to play poker.
      I'm just trying to move my fund to another site now. (0.25% * 28 = 0.70$ is okie)

      when I betting again I'll try to deposit to bet365
      by the way, could I ask how many percent I must play through before I make withdraw for information for next time I deposit.


      sincerely,
      HERO name

      ps. you should try to improve the interface of poker
      HERO and this is email
      Dear Mr Name,


      We are contacting you because you have deposited money into your bet365 account and then withdrawn these funds without playing through the deposit.



      As part of our service, we do not usually pass the deposit or withdrawal charges we incur onto our customers. However, we will be unable to do this if you withdraw without betting. In such instances, we will make a charge of 2.5% on the deposit and 2.5% on the withdrawal. Please reply if you would like to proceed with the charges on your withdrawal.

      If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, freephone +800 12 365 365 or alternatively call +44 1782 684757 and we will be pleased to assist you. Please include your username and four digit security number on all future responses.
      HERO haven't any thing concern about my last and the last last deposit fee
      HERO only about future fee
      Samantha W Please see this section: In such instances, we will make a charge of 2.5% on the deposit and 2.5% on the withdrawal.
      HERO sure, but the 2nd last email said
      Dear Mr Name,


      We are contacting you because you have deposited money into your bet365 account and then withdrawn these funds without playing through the deposit.



      As part of our service, we do not usually pass the deposit or withdrawal charges we incur onto our customers. However, we will be unable to do this if you withdraw without betting in the future. In such instances, we will make a charge of 2.5% on the deposit and 2.5% on the withdrawal.

      If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, freephone +800 12 365 365 or alternatively call +44 1782 684757 and we will be pleased to assist you. Please include your username and four digit security number on all future responses.

      Kind regards,

      Ken P
      The bet365 Team
      HERO please reread this email
      Samantha W Again - this states: In such instances, we will make a charge of 2.5% on the deposit and 2.5% on the withdrawal.
      Samantha W Please review this.
      HERO so you must inform me about that right
      Samantha W We did, in 2 emails.
      HERO and I only confirm with chat (and email too) that I only want to take fee for 28$
      Samantha W And you then contacted us in Chat and accepted the charges.
      Samantha W The fees will not be removed from the account.
      HERO I said in chat about the withdraw, I said exactly Reference number too
      Samantha W You have presented to emails to me, both of which clearly state the fee is applied to the deposit and the withdrawal.
      Samantha W *two emails
      HERO so in the future if I deposit for play poker for instant
      HERO do I need betting at sport to withdraw without fee?
      Samantha W If you log into Poker, make the deposit via that site. It will be in Sportsbook for a second, and then be transferred across.
      HERO as you know I must withdraw through betting
      HERO I want talking about fee as you see
      HERO HERO so in the future if I deposit for play poker for instant
      HERO do I need betting at sport to withdraw without fee?
      Samantha W No, as the funds would go to Poker to be used there.
      HERO such complex fee
      Samantha W Is there anything else I can help you with today?
      HERO you haven't help me much coz the fee rule is so complex
      Samantha W The fee has been applied correctly.
      HERO not you, but bet365
      Samantha W I am not able to reverse that.
      HERO still thing that is conslusion
      Samantha W If you make a deposit to Sports, and leave it there, you have to place Sports bets on the account in the full amount.
      Samantha W If you do not, and then request a withdrawal, you will be charged accordingly.
      HERO so what happen If I transfer from poker?
      Samantha W It is 2.5% of $50 and 2.5% of $27 added together.
      HERO transfer 1$ and make betting 1$ then transfer 100$ and withdraw?
      Samantha W You have to play through any deposit you make on the account once before requesting a withdrawal.
      Samantha W No, you cannot do that.
      HERO so at that case, I've been forbidden to betting?
      Samantha W This applies to each and every deposit you make to the account,
      Samantha W Not just the first one.
      HERO that's weird, first service have things like that
      HERO what happen If I transfer from poker? transfer 1$ and make betting 1$ then transfer 100$ and withdraw?
      Samantha W This applies to each and every deposit you make to the account,
      Samantha W On any product.
      HERO do you think that is not logic?
      HERO so you mean If I deposit to poker, and transfer to sport, I must betting 100% deposit?
      Samantha W You agreed to terms and conditions when you opened the account.
      Samantha W This is one of them.
      HERO could you show the number in term and condition please
      HERO I'll try to reread the information about 100% play through
      HERO 50 times I swear
      Samantha W On the website, under General Rules - Collection of Winnings - second paragraph. States as follows:
      Samantha W If the value of a deposit is not played through in full before a withdrawal is requested, bet365 reserve the right to make a charge to the customers account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary the value of the withdrawal requested may be reduced accordingly. If the deposit method of the account is Ukash or Paysafecard and the value of a deposit is not played through in full before a withdrawal is requested, or there is any evidence of a series of bets placed which results in guaranteed customer profits irrespective of the outcome, or where all the wagering is determined to be low risk, bet365 reserves the right to request a receipt showing proof of purchase of the voucher before any withdrawals are processed.
      HERO should you give me the link please
      Samantha W http://help.bet365.com/home/mainpage.asp
      Samantha W You would need to go to the bottom of the page - click on Rules.
      HERO help.bet365.com/home/languageindex.asp is not working at firefox I think
      Samantha W Then choose General Rules from the menu.
      HERO I'll try with explorer
      Samantha W It's okay, I have tried the link with explorer and it is not working either. ( :f_eek: )
      Samantha W You would need to follow the directions given above to locate this please.
      HERO you try to give me the dead link
      HERO It direct to help.bet365.com/home/languageindex.asp
      HERO at both Fifefox and Explorer
      HERO could you recheck your link
      help.bet365.com/home/mainpage.asp
      HERO by copy and paste to firefox and explorere?
      This chat has been closed by bet365. ( :f_o: )

      Send




      the link is : http://help.bet365.com/home/mainpage.asp?ibpid=5100&isb=0&sg=59&lng=1#
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