Poker Elephant doesn't record winnings and placement (from POKERSTARS)

    • skUZI33
      skUZI33
      Bronze
      Joined: 25.01.2011 Posts: 2
      Poker Elephant doesn't record winnings and placement (from POKERSTARS)

      As can be seen from pictures, Poker Elephant doesn't record winnings and placement from some sit'n goes, but it works fine for other sit'n goes. (Pic1 and Pic2 are two random sit'n goes that are okey; Pic3 is a sit'n go that is not recorded correctly).

      Pic1

      Pic2

      Pic3


      Could it be a problem that I played 2 sit'n goes at a time (but I played 2 sit'n goes at a time before and i worked okey)?

      Please help :)
      And thank you for all your anwsers.
  • 3 replies
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      Hey skUZI33,

      it's most likely that your tournament summaries for this tournaments (without winnings / placement) are missing. Please make sure your tournament summary is imported properly. You can import it manually afterwards. Just make sure it was saved in the first place by not closing the tournament too soon!

      Also, you can request your tournament summaries by email. Those can be imported too to complete your tournaments.
    • skUZI33
      skUZI33
      Bronze
      Joined: 25.01.2011 Posts: 2
      Thank you for your quick anwser.
      I have ordered hand history for these two tournaments and imported them manualy. Now the stats are documented and it works okey.
      Thanks again. :)
    • mrk1988
      mrk1988
      Bronze
      Joined: 04.02.2007 Posts: 13,337
      No problem at all! :s_thumbsup: