Almost 2 weeks now

    • Tiest
      Tiest
      Bronze
      Joined: 29.02.2008 Posts: 4
      Hi!

      I passed the quiz like 2 weeks ago and registered on PartyPoker. I have then registered my PartyPoker account-name here on Pokerstrategy.

      But I haven't recieved the starting capital.

      I have been patient and I wrote first in the Swedish forum with no good answer. only suggestion to write a Ticket. so I did..

      I wrote in the ticket what I have written here, plus that I had checked my mailbox. And there were no unaswered mails from you or from PartyPoker.

      Still the answer to my ticket was to check my mailbox again. Well nothing there..

      Please, please check into this... I have probably done something wrong, but cant figure out what.

      Best regards // Jesper
  • 7 replies
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello Tiest,

      The problem seems to lie in you not having answered any of the ID checks that were sent to your E-Mail address. Could it be that they landed in the Junk Mail?

      As part of our random security checks our support asked you to send pictures or scans of your ID information (Passport or ID Card back and front) to security@pokerstrategy.com. If you haven't already done so, this will have been the problem. If you have done so please be sure that you have sent them from the Email address with which you registered.

      If you have done this as well please contact me here so that I can look into it.

      Best regards,
      SoyCD
    • Tiest
      Tiest
      Bronze
      Joined: 29.02.2008 Posts: 4
      Okay...

      I've checked both my junk mail and regular mailbox, but no mail containg what you said.

      Is it possible for you to resend that mail.

      I presume my mail is correct entered beacouse I have recieved mails from you earlier.

      Best regards
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      It seems to have been sent out twice - weird that you did not receive it.

      To make it easier - just send a mail to security@pokerstrategy.com with a front/back scan or picture of some type of government certified ID such as a passport or ID card. As topic just put "ID information". If you send it from the e-mail with which you signed up with it will pose no problem for them to allocate it to you. Afterwards the processing of your starting capital can continue.

      Best regards,
      SoyCD
    • Tiest
      Tiest
      Bronze
      Joined: 29.02.2008 Posts: 4
      okay.. that I will do.

      One last question: How long does it take after that i send it in. just to make clear how long it can take before I will bother you again. :P

      Thanks for the help..
    • thunderbird56
      thunderbird56
      Bronze
      Joined: 02.12.2007 Posts: 2,186
      Hello Tiest,

      The verification process can take up to 48 hours. After it's completed, it will take up to another 48 hours until your account is funded. Thus the maximum waiting time is 96 hours from your sending the document. However, in most cases, it shouldn't be that long since we're doing our best. ;)

      Best regards,
      thunderbird56
    • bookie
      bookie
      Bronze
      Joined: 23.02.2008 Posts: 5
      youre obviously doing everything but your best, well it's not like almoust 2 weeks since I passed the quiz and the rest, but hey, I sent You my personal - sorry, my ID card, and if that still is not enaugh than I dont know, maybe I am at the #1 place on the net for spam. i am not angry, but the mansion poker, casino, software whatever, they really have some hard work .... i cant even log in into their official site. dont know what else to say, wish you all poker players here from pokerstrategy the best, and good luck with your 150$ .....

      ... or is it maybe 150 tones of spam ?

      :(
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Originally posted by bookie
      youre obviously doing everything but your best, well it's not like almoust 2 weeks since I passed the quiz and the rest, but hey, I sent You my personal - sorry, my ID card, and if that still is not enaugh than I dont know, maybe I am at the #1 place on the net for spam. i am not angry, but the mansion poker, casino, software whatever, they really have some hard work .... i cant even log in into their official site. dont know what else to say, wish you all poker players here from pokerstrategy the best, and good luck with your 150$ .....

      ... or is it maybe 150 tones of spam ?

      :(
      Hello Bookie,

      You passed the Quiz 3 days ago, and your ID 2 days ago and as it states in our FAQ thread the waiting time for players with an ID check can take up to 96 hours :)

      The good news is that your ID has already been processed and you should have your money soon. Most likely the next 24 hours.

      Best regards
      SoyCD