No SP on stars

    • jasonforan
      jasonforan
      Bronze
      Joined: 04.06.2010 Posts: 357
      Hey I dont seem to be getting Strategy points anymore.Definetely played on the 8th and 9th of this month and in my poker room section it only says pending for 10th and 11th of october and nothing else...
  • 16 replies
    • jasonforan
      jasonforan
      Bronze
      Joined: 04.06.2010 Posts: 357
      Ok just seen a similar thread so maybe you can just merge the 2. Also I never had a previous account on stars.Im guessing it has something to do with my account being frozen a few weeks ago..
    • jasonforan
      jasonforan
      Bronze
      Joined: 04.06.2010 Posts: 357
      Bump anyone?
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Hey Jason,

      I have flagged this issue and you should have a reply very shortly ;)

      Kind regards,
      Gary
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi Jason,

      Could you please contact PokerStars and ask about your affiliation?

      I can help you from then on.
      Thank you
      Ingrid
    • jasonforan
      jasonforan
      Bronze
      Joined: 04.06.2010 Posts: 357
      Ok thanks I emailed them earlier and got this reply.

      Hello Jason,

      Thank you for contacting PokerStars.

      We have forwarded your email to our Affiliates Team. They will
      review your enquiry and respond as soon as possible.

      We appreciate your patience, and thank you for playing at
      PokerStars.

      Regards,
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Ok Jason, let us know once you received a reply please :)
    • jasonforan
      jasonforan
      Bronze
      Joined: 04.06.2010 Posts: 357
      No internet all week so couldnt reply.Ya no problem Ingrid still no answer from stars so its basically a waiting game :evil: .As long as its back by the end of the month il be happy :tongue:
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by jasonforan
      No internet all week so couldnt reply.Ya no problem Ingrid still no answer from stars so its basically a waiting game :evil: .As long as its back by the end of the month il be happy :tongue:
      I'll check this up for you tmw Jason. Be back shortly.
    • jasonforan
      jasonforan
      Bronze
      Joined: 04.06.2010 Posts: 357
      Originally posted by IngridN
      I'll check this up for you tmw Jason. Be back shortly.
      Ok thanks Ingrid :D
    • skipchip
      skipchip
      Bronze
      Joined: 19.03.2010 Posts: 101
      Hey!
      I had the same problem last week. Try to accept information sharing, it fixed it for me.

      Requests/Information sharing in the lobby.
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by skipchip
      Hey!
      I had the same problem last week. Try to accept information sharing, it fixed it for me.

      Requests/Information sharing in the lobby.
      Thanks skipchip for this :)

      Its very true, Jason do you have the following?

      Please ALWAYS make sure that you

      - you play cash games and generate rake
      - you have info sharing activated as explained in download guide

      ^^You need to do this everytime you log on, but if you forgot just do it next time you log in and you should get SPs for the missing days.

      Step 3: Enable Information Sharing

      During registration, the software will ask you if you agree to information sharing. Enable this option. Only if you do this will we be able to receive information about the StrategyPoints you have earned.

      If you forget to enable it, you can so do later by clicking on Requests in the software menu, and then on Information Sharing.




      Furthermore, common issue, if you have more than one account with poker stars your account may have been flagged by poker stars for security reasons, please contact them for more information.

      Anything else should be flagged to our customer support so they can help you further.
      Ingrid
    • jasonforan
      jasonforan
      Bronze
      Joined: 04.06.2010 Posts: 357
      Just checked there it already seems to be activated as it was ticked in the box already and yes definitely play cash games and generate rake :D .And definitely never had another stars account either.Just have to wait till i hear back from stars support i guess :evil:
    • jasonforan
      jasonforan
      Bronze
      Joined: 04.06.2010 Posts: 357
      Ok problem seems to be fixed.Dont know if it was the suggestion above or stars support but all points were there this morning so thanks :D
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Very glad to read that Jason!

      Hope your run good continues at the tables!


      All the best,
      Gary
    • jasonforan
      jasonforan
      Bronze
      Joined: 04.06.2010 Posts: 357
      Just received an email from them today.They said the reason my SPs were stopped was because my account was flagged for security reasons.Once the issue was resolved they started giving me SPs again :D
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by jasonforan
      Just received an email from them today.They said the reason my SPs were stopped was because my account was flagged for security reasons.Once the issue was resolved they started giving me SPs again :D
      yeah, this is very common. Which is why we advice users to contact poker room support and verify the issue.