Where can I reinstall the app?

    • ZeroDegrees
      ZeroDegrees
      Bronze
      Joined: 03.06.2008 Posts: 743
      Hi!
      I made a reinstall of my pc and need to install the app (for virtual +net and more). The help at neteller only shows how to get it if you dont have it. Nowhere can I find where to get it when I already have it activated but lost the app program. Help me out pls.

      Regards
  • 12 replies
    • purplefizz
      purplefizz
      Bronze
      Joined: 12.03.2008 Posts: 4,508
      hi ZeroDegrees,

      there is no option to download it again? have you tried?
      what happens when you click the app again?

      -wendy
    • purplefizz
      purplefizz
      Bronze
      Joined: 12.03.2008 Posts: 4,508
      this is what their page says

      The NETELLER app is free and can be downloaded by all NETELLER members. Sign in and select the "Apps" link to download the app to your PC.


      but for the life of me, i cannot find where this "Apps link" is.
      bit frustrating, sigh. i will keep searching as well and let you know what i find. in the meantime, why don't you try contacting customer support as well?

      let me know if you find it too :)
    • ZeroDegrees
      ZeroDegrees
      Bronze
      Joined: 03.06.2008 Posts: 743
      "a bit frustrating" wendy? ;) . Got this from support:

      The Net+ Virtual Prepaid MasterCard is not available for download with the NETELLER app; the web version is also currently unavailable. We are sorry that we do not have time frame to have the virtual card application restored. We regret any inconvenience this may cause you. Thank you.

      Best Regards,
      Chris
      Specialist, Card Operations (1054)
      Part of the NETELLER Payment Network
      Tel: +403.212.3025

      Cheers
    • nathanrenard
      nathanrenard
      Bronze
      Joined: 09.02.2009 Posts: 816
      Hey bro,

      After u sign in click on Net+ cards on your left. On that page you will find 3 tabs, click on "Net+ virtual prepaid card tools".

      There you can Download the App or Launch the Web based version.

      Hope it helped (;
    • nathanrenard
      nathanrenard
      Bronze
      Joined: 09.02.2009 Posts: 816
      Have decided to stop being lame and add a picture. :s_cool:



      Now Wendy can sleep in peace.
    • purplefizz
      purplefizz
      Bronze
      Joined: 12.03.2008 Posts: 4,508
      :heart: aww nathanrenard, that is really awesome of you. thanks so much for helping out! :f_love:

      however, i got the same message from support that ZD got, and here is my screenshot:



      just use the physical card then, right?

      smiles guys,
      w :heart:
    • ZeroDegrees
      ZeroDegrees
      Bronze
      Joined: 03.06.2008 Posts: 743
      I still have the same screen as Wendy, guess nathan havent downloaded it. Thx for the effort though!
    • nathanrenard
      nathanrenard
      Bronze
      Joined: 09.02.2009 Posts: 816
      That is so weird lol. Anyway, i do have it installed and use it quite frequently. (Think is an awesome tool for online shopping).

      Not sure how much i can link to *.exe files, but this is the following link i got when i click that button i shown:

      https://netp.neteller.com/netp/NETELLER_app_install.exe

      If it is against forum rules to post these (and it got blocked) send me a message that i get you the link. Im still trying to help, who knows ;D
    • purplefizz
      purplefizz
      Bronze
      Joined: 12.03.2008 Posts: 4,508
      that will probably do the trick ZD :) let us know, huh?

      i cant run it because i still have my app installed.
      ty again nathan, you rock! :heart:
    • ZeroDegrees
      ZeroDegrees
      Bronze
      Joined: 03.06.2008 Posts: 743
      Originally posted by purplefizz
      that will probably do the trick ZD :) let us know, huh?

      i cant run it because i still have my app installed.
      ty again nathan, you rock! :heart:
      I mailed support a third time. Havent got any answer yet. Don't feel comfortable installing an app they say isnt available. Maybe we're discriminated w :s_confused: . Anyway, Im not happy with neteller and may skip them.
    • nathanrenard
      nathanrenard
      Bronze
      Joined: 09.02.2009 Posts: 816
      @purplefizz, just trying to help (;

      @ZeroDegrees, yeah, i feel yeah. If i may suggest, ask them via twitter or facebook to give you a call if possible. For me, that is the way it worked always the best for their support.
    • ZeroDegrees
      ZeroDegrees
      Bronze
      Joined: 03.06.2008 Posts: 743
      Got a reply: not possible to re-download and re-install now.

      Cheers
      and thx for ur efforts!