Pokerstars account has been frozen

    • Shumis1988
      Shumis1988
      Bronze
      Joined: 23.12.2009 Posts: 18
      Hello!

      I am writing this topic because i need help, even the slightest assistance.
      Almost a year has passed since my PokerStars account has been frozen.
      I am forbidden ever to play at PokerStars, but I can not live without this room, even now, when Full Tilt Poker closed.

      It was all because we were playing with friends along with some sng with buyinu $ 1.40, it now came, that we sometimes return chips, even then I had a better hand. I certainly had not read the rules and even imagine that it can get a Ban on PokerStars. Although it was only a couple of times, and I think that it is not fair for the players to do that.

      And here is last letter from PokerStars!

      Hello Shumis1988,

      An extensive review of your play with all cards exposed
      ultimately led to the conclusion that you were in contravention
      of our Tournament Rules and in material breach of our Terms of
      Service.

      We do not take such action lightly and any such decision is
      reviewed by a board of specialists who, after looking at the
      evidence, agreed that such action was necessary and appropriate.

      The integrity of our site is our primary concern and it is
      regrettable that such action is necessary. PokerStars takes
      security very seriously, and will do everything it can to protect
      the integrity of its games.

      The full set of card room rules is available on our website at:

      http://www.pokerstars.com/poker/room/policies

      Card Room Rule #13 states that "In the event that PokerStars
      deems that a User has engaged or attempted to engage in unfair
      play, including without limitation, engaging in any of the
      activities set forth above or any other game manipulation,
      PokerStars shall be entitled to take such action as it sees fit,
      as described in our Terms of Service."

      Our Terms Of Service are available on our website at:

      http://www.pokerstars.com/poker/room/tos

      Section 5.4 of our Terms Of Service states that "PokerStars shall
      have the right to terminate a User's account if a User engages or
      attempts to engage in any such activity, regardless of the
      outcome of such attempt."

      Do not attempt to open another account or play with someone
      else's account. Any account you use is subject to being closed
      without warning, and the funds therein seized to compensate the
      victims of illicit activity on PokerStars.

      You are no longer welcome to play on PokerStars.

      Regards,

      Lawrence
      PokerStars Support Team


      Could you help me? Any help would be helpful to me or something a little advice, that really I could somehow help and sorry for my bad language.

      Yours sincerely,
      Shumis1988
  • 7 replies
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi Shumis1988,

      I'm sorry to read that you're account has been closed. Unfortunately, PokerStars takes this very serious and the only ones can help you with this is their customer support.

      I suggest you contact them and ask for a second chance, if haven't done it yet.

      Ingrid
    • Shumis1988
      Shumis1988
      Bronze
      Joined: 23.12.2009 Posts: 18
      Ok, I will try because there is need to be any chance to play there ;(
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by Shumis1988
      Ok, I will try because there is need to be any chance to play there ;(
      of course, good luck to you!
    • Gerovit
      Gerovit
      Bronze
      Joined: 16.01.2011 Posts: 1,308
      Good luck!?
      You cheated you got banned end of story!
      You can't "imagine" that cheating could get you banned, and didn't read t&c, do you really need to read t&c to know that you can't collude?
      I'm shocked that you even have a nerve to ask for help, you should be banned from ps also!
    • Targetme
      Targetme
      Bronze
      Joined: 04.05.2009 Posts: 1,888
      actually i dont want people knowin my shit oO
    • Tarhonya
      Tarhonya
      Bronze
      Joined: 18.07.2010 Posts: 694
      Originally posted by Gerovit
      Good luck!?
      You cheated you got banned end of story!
      You can't "imagine" that cheating could get you banned, and didn't read t&c, do you really need to read t&c to know that you can't collude?
      I'm shocked that you even have a nerve to ask for help, you should be banned from ps also!
      +1

      On another site I reported and most likely got banned some guys for doing exactly the same against me on the bubble in some SNG's.

      You should really know the rules when it comes to money, even if it's on micro stakes.
    • Maniatrix
      Maniatrix
      Bronze
      Joined: 01.11.2008 Posts: 674
      Deposit to another poker room, stars is not the only one.

      and the funds therein seized to fill our pockets..