Note to self; don't get riled up too soon...

    • Maniatrix
      Maniatrix
      Bronze
      Joined: 01.11.2008 Posts: 674
      Me

      (12 minutes before tournament starts)

      Hello, I am unable to connect to Pokerstars with my computer right now.
      Could you make sure I am unregistered from the tournament I am registered
      to "the big 3.3", starts soon.



      Them

      (5 minutes after tournament has started)

      Hello,

      Thank you for your email.

      You are currently sitting out in TID 543010074 'The Big $3.30 [$5K Gtd]',
      which means you did not unregister.

      In order for us to better assist you, please provide us with additional
      information regarding any issues or questions you have. If you are
      encountering problems using the PokerStars software, please give us as much
      detail as possible, as well as any error codes or messages being displayed
      on your computer screen.

      We hope you have a great day, and please let us know if you require further
      assistance or additional information.

      Regards,

      Andrea C.
      PokerStars Support Team



      Me

      I did not ask IF I am unregistered, I asked if you guys could unregister me
      and I did so BEFORE the tournament started.



      Them

      Hello,

      Thank you for your email.

      Unfortunately the phrase "Could you make sure I am unregistered from the tournament" is not a clear indication that you would like 'PokerStars' to unregister you from the game.

      As we are unable to unregister a player from a tournament that has started, please write back to us after the tournament has been completed.

      Thank you for contacting PokerStars.


      Regards,

      Luke H
      PokerStars Support Team
  • 17 replies
    • Maniatrix
      Maniatrix
      Bronze
      Joined: 01.11.2008 Posts: 674
      Rant removed
    • Akcus
      Akcus
      Bronze
      Joined: 22.12.2009 Posts: 156
      Your phrase indeed could be interpreted multiple ways, not only that, but you gave the poker room with the most customers only 12 minutes to respond to your email to save you $3.30 and you're mad that your unclear email didn't work?

      Pokerstars has a great support team and you should be grateful they even get back to you in the same day, you must have terrible principles.

      If you responded after the tournament was over with more detail about why you were not able to connect to their software, and any possible error codes like they suggested, most likely they would refund your buy-in in the form of a tournament ticket for that big $3.30.
    • PokerAddict36
      PokerAddict36
      Bronze
      Joined: 25.05.2008 Posts: 413
      Originally posted by Maniatrix
      Are they bots? What kind of answer is this?

      Luckily, Pokerstars is not exactly the fishiest site online and I can stand by my principles here when a company tries to scam me. Withdrawing most of my funds from PS and not playing there much more.
      That will teach them
    • Maniatrix
      Maniatrix
      Bronze
      Joined: 01.11.2008 Posts: 674
      Update:

      I thought they were just brushing me off but they sent me a new message that they will go through the hand history of the tournament and that's why they can't do anything about it before after the tournament was finished. If it shows that I haven't played I would get a refund. I'm sane again :D
    • fruktpuff
      fruktpuff
      Bronze
      Joined: 24.09.2010 Posts: 3,982
      Very glad to hear this turn of events!

      Keep us updated!

      Regards,
      Richard
    • Maniatrix
      Maniatrix
      Bronze
      Joined: 01.11.2008 Posts: 674
      Everything worked out, I got my $3.30 (almost a beer!) back :D




      Hello,

      Thank you for your email.

      I can completely understand the frustration and definitely getting a little hot under the collar. However, please note that we understand the value of our players, and will do everything we can to assist them with whatever issue they have. Unfortunately on this occasion we were unable to unregister you for that tournament as we did not get to your email in time.

      After reviewing your hand history for that tournament and confirming that you were 'sitting out' and not actively playing in the game, I have credited your account with $3.30.

      For your convenience I have attached your account's 'Real Money Audit' report for the past 24-hours where you will be able to see that the last record on the report labelled 'Admin Action' is the crediting of your buy-in back to your account.

      If there is anything else that we can help you with, please feel free to contact us anytime.

      All the best at the tables, and thank you for choosing PokerStars.


      Regards,

      Luke H
      PokerStars Support Team
    • satishvasoya
      satishvasoya
      Bronze
      Joined: 22.10.2010 Posts: 1,178
      this is what makes pokerstars the best by light years.....
    • fruktpuff
      fruktpuff
      Bronze
      Joined: 24.09.2010 Posts: 3,982
      There's no way in hell you can get a beer anywhere for $3.30 :P
    • Veeziits
      Veeziits
      Bronze
      Joined: 13.10.2010 Posts: 81
      Originally posted by fruktpuff
      There's no way in hell you can get a beer anywhere for $3.30 :P
      actually in Latvia you can get like two beers for that ;)
    • fruktpuff
      fruktpuff
      Bronze
      Joined: 24.09.2010 Posts: 3,982
      Originally posted by Veeziits
      Originally posted by fruktpuff
      There's no way in hell you can get a beer anywhere for $3.30 :P
      actually in Latvia you can get like two beers for that ;)
      I know, I live here. :)
    • Veeziits
      Veeziits
      Bronze
      Joined: 13.10.2010 Posts: 81
      Originally posted by fruktpuff
      Originally posted by Veeziits
      Originally posted by fruktpuff
      There's no way in hell you can get a beer anywhere for $3.30 :P
      actually in Latvia you can get like two beers for that ;)
      I know, I live here. :)
      oh, i see :D fail for me, but than i don't understand the point of your first refference :D
    • fruktpuff
      fruktpuff
      Bronze
      Joined: 24.09.2010 Posts: 3,982
      Originally posted by Veeziits
      Originally posted by fruktpuff
      Originally posted by Veeziits
      Originally posted by fruktpuff
      There's no way in hell you can get a beer anywhere for $3.30 :P
      actually in Latvia you can get like two beers for that ;)
      I know, I live here. :)
      oh, i see :D fail for me, but than i don't understand the point of your first refference :D
      He is norwegian. :)

      Therefore, I counterargue his "I could get a beer for that." :)
    • Veeziits
      Veeziits
      Bronze
      Joined: 13.10.2010 Posts: 81
      Originally posted by fruktpuff
      Originally posted by Veeziits
      Originally posted by fruktpuff
      Originally posted by Veeziits
      Originally posted by fruktpuff
      There's no way in hell you can get a beer anywhere for $3.30 :P
      actually in Latvia you can get like two beers for that ;)
      I know, I live here. :)
      oh, i see :D fail for me, but than i don't understand the point of your first refference :D
      He is norwegian. :)

      Therefore, I counterargue his "I could get a beer for that." :)
      he can always take a trip to Latvia :D not that far ;)
    • fruktpuff
      fruktpuff
      Bronze
      Joined: 24.09.2010 Posts: 3,982
      Whereabouts you at then?
    • Akcus
      Akcus
      Bronze
      Joined: 22.12.2009 Posts: 156
      Originally posted by fruktpuff
      There's no way in hell you can get a beer anywhere for $3.30 :P
    • justkyle88
      justkyle88
      Bronze
      Joined: 07.05.2008 Posts: 7,613
      Originally posted by fruktpuff
      There's no way in hell you can get a beer anywhere for $3.30 :P
      Happy Hour?
    • Justin37
      Justin37
      Bronze
      Joined: 25.07.2009 Posts: 445
      lol earlier u wanna quit pokerstars n suddenly U-turn.
      Why not next time u deal with them 1st n after all being decided u post the result here. That will help a lot to other members.

      Suppose a platinum member does have Thousand of $$$, n $3 is only a peanut. If im you, ranting about $3 as a platinum member is really a bad idea. Is like Bill Gate whining losing his $30,000.

      *edited for beer, here in my place Caslberg/Tiger/Heniken about $1.50 each per can.