HEM and Pokerstars.be

    • NIVEKii
      NIVEKii
      Bronze
      Joined: 01.01.2009 Posts: 1,097
      Every Belgian player has been transferred from the pokerstars.com software to the pokerstars.be software. Ever since the switch my HEM hud does not work and the import does not work aswell.

      I checked and the hand history is still being saved in English and should be saved in the same directory. It's not working. What are other possible solutions? I've changed the directory to a new map and will try if the hand history is being saved.

      Is this a known issue as far as you know? (@netsrak)

      Thanks in advance.
  • 1 reply
    • netsrak
      netsrak
      Gold
      Joined: 11.03.2006 Posts: 36,836
      We have had a remote session with a belgian user and if you configure everything in english (Stars Client and handhistories) and you are using the latest HM release 1.12.04: http://www.holdemmanager.com/Downloads/HmUpdate.exe it should work without problems.

      If the import is not working its probably a permission problem. Configure the Stars client to write the handhistories to a new folder like c:\stars.hands and add this folder to the HEM autoimport folders.