Your player account is ineligible for this bonus

    • stoleninj
      stoleninj
      Bronze
      Joined: 13.01.2010 Posts: 17
      wtf? i'm getting this message "Your player account is ineligible for this bonus" when i try to deposit with PSVIP600 or 1000VIPPS bonus code. I've just opened account on everest and never played before on this room. Somebody help me! I wanna play that 11111 depositor freeroll.
  • 3 replies
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi stoleninj,

      Sorry to hear about this.

      Have you downloaded your Everest software through our promotion link?
      http://www.pokerstrategy.com/everest-poker/download/

      How much are you trying to deposit, if you don't mind me asking?

      It sounds super weird to be honest, the code should work.

      Ingrid
    • stoleninj
      stoleninj
      Bronze
      Joined: 13.01.2010 Posts: 17
      Contacted their support and the answer is:

      Dear M....,

      Thank you for your inquiry.
      We apologize for the inconvenience; however PokerStategy tracking is
      reserved for new players who download our software via the PokerStrategy
      site. I see that in your case, you downloaded our software via our
      homepage. You will be able to benefit from promotions and bonuses
      offered on our website.

      If you have any further questions or concerns, please do not hesitate to
      contact us again.

      Kind regards,

      Hein
      Customer Care Team

      So, I assume there is no way to be tracked if I downloaded software directly from them??? By the way i wanted to deposit 10$, just to get a chance to play that tournament......Stupid room, now i would not deposit at all!
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by stoleninj
      So, I assume there is no way to be tracked if I downloaded software directly from them???
      Hey,

      Thank you for the update on this, unfortunately we're not able to re-track poker accounts.
      You can however, still benefit if you sign up through PokerStrategy.com to any other poker room partners we have. You can view them here.

      If you not sure which one to sign up for, just visit our dedicated thread Choosing the right poker room for you and answer the 4 simple questions mentioned in the OP for us to be able to help you.

      Let me know if we can help you further
      Ingrid