No money on my poker account after the depositing

    • boamadu
      boamadu
      Bronze
      Joined: 12.02.2011 Posts: 17
      Today I deposited 5$ to my Everest poker account from the Moneybookers. It never reached to my poker account. Still haven't got any reply from Everest to my e-mail, too. What to think of that? Is this a common internet fraud?



  • 3 replies
    • holmeboy
      holmeboy
      Bronze
      Joined: 29.01.2010 Posts: 1,336
      Hey. The same thing happened to me on Saturday. I emailed support and got this response:

      Dear xxxx,

      Thank you for contacting us regarding your Moneybookers deposit. Please
      accept our apologies for the problems with this deposit. We will look
      for your transaction and will credit your account as soon as possible.
      This may take up to 24 hours for our banking team to process.

      If you have any further questions or concerns, please do not hesitate to
      contact us again.

      Kind regards,
      Helga
      Customer Care Team

      Had the money in my account on Monday morning.

      How long has it been since you've contacted them?
    • boamadu
      boamadu
      Bronze
      Joined: 12.02.2011 Posts: 17
      Looks like the problem got solved. But still amazing how such things can even happen.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Hi boamadu,

      Did you receive any explanation for this at all?


      Gary