888 Poker Fail (with proof)

    • surfwell1818
      surfwell1818
      Bronze
      Joined: 18.11.2009 Posts: 137
      I received an email from 888poker inviting me to take part in 2 Freerolls each worth $2K for Australian Players Only.
      The email called them the $4K Aussie Aces Freeeolls.
      I rego'ed and played in the first 1 on Thursday night 10PM 8/12/2011 $2K and placed 38th for $12...
      OK cool now I try to rego for the Saturday night 10/12/2011 $2K and I am denied registration.
      I am not eligible due to Australian Players only...WTF
      I am eligible and I have the Thursday night result to prove it for starters.
      I emailed 888Poker and expect a 48hr response...Oh shame the tourney will be all over by then.
      Maybe players who cashed in tourney 1 aren't eligible for tourney 2?
      Now thats Odd, surely not.
      I'll update with their response (if I get it) later
  • 7 replies
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Hi surfwell1818,

      Seems rather ridiculous of them! Are you aware there is a Live Support Team available after 3pm GMT? This may help you in getting it sorted quicker than email!

      Keep us posted!

      Best regards,
      Gary
    • surfwell1818
      surfwell1818
      Bronze
      Joined: 18.11.2009 Posts: 137
      Thanks HollyMichelle;
      I spent a full hour before rego closed trying all possible support avenues to get it sorted, but nothing was available except for sending an email through customer support.
      I was trying to find live support but there was none.
      You say it has hours it is open and closed?
      If this is the case it is lame due to the 24hr global action of the site.
      Any other Aussies have trouble with this tourney tonight??
      Simon
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Originally posted by surfwell1818
      Thanks HollyMichelle;
      I spent a full hour before rego closed trying all possible support avenues to get it sorted, but nothing was available except for sending an email through customer support.
      I was trying to find live support but there was none.
      You say it has hours it is open and closed?
      If this is the case it is lame due to the 24hr global action of the site.
      Any other Aussies have trouble with this tourney tonight??
      Simon
      Hey Simon,


      From memory its opened between 3pm and 11pm GMT. Has the tourney already started? Maybe you were only eligible for to enter one tournament?

      Either way, I am sure 888 will get back to you as soon as they can.

      Sorry I couldn't be of further help :(

      Best regards,
      Gary
    • 888Anderson
      888Anderson
      Bronze
      Joined: 05.10.2011 Posts: 33
      Originally posted by surfwell1818
      I received an email from 888poker inviting me to take part in 2 Freerolls each worth $2K for Australian Players Only.
      The email called them the $4K Aussie Aces Freeeolls.
      I rego'ed and played in the first 1 on Thursday night 10PM 8/12/2011 $2K and placed 38th for $12...
      OK cool now I try to rego for the Saturday night 10/12/2011 $2K and I am denied registration.
      I am not eligible due to Australian Players only...WTF
      I am eligible and I have the Thursday night result to prove it for starters.
      I emailed 888Poker and expect a 48hr response...Oh shame the tourney will be all over by then.
      Maybe players who cashed in tourney 1 aren't eligible for tourney 2?
      Now thats Odd, surely not.
      I'll update with their response (if I get it) later
      Hi
      That def sounds a bit strange
      LMK your 888Poker username; I'll look into it and get back to you with an answer.


      Run Good
      Anderson
    • surfwell1818
      surfwell1818
      Bronze
      Joined: 18.11.2009 Posts: 137
      OK thanks, 888Anderson
    • surfwell1818
      surfwell1818
      Bronze
      Joined: 18.11.2009 Posts: 137
      Yeah as expected 888 hasn't responded to my emails yet.
      It'll be 1 week tomorrow.
    • surfwell1818
      surfwell1818
      Bronze
      Joined: 18.11.2009 Posts: 137
      Got a response from 888 yesterday.
      Oh yeah it took 10 days and they said sorry for the stuff up.
      They gave me a free ticket to the $1K depositors freeroll for 24/12/2011, shame the Aussie's Only tourney was a $2K freeroll and super fishy presumably as the previous one was.
      Well thats poker and thats 888 :rolleyes: .