Hello,
I think I have a similar problem – namely, I started on February 9th 2008, when I received my first part of PS150 bonus offer. I played with it through that month and ended February having 432 STANDARD PP. Note, that I had not deposit any additional money nor claimed any of other bonuses – again in February. Next, I had some serious downsizing and gone ALMOST BROKE, but not entirely and so continuing playing. When I checked my PP some 3 days ago, I realised I am only 7 PP short of claiming additional 100 bonus so I wrote to PartyPoker Costumer Service, inquiring my current status. Thing is, I’ve got back a response my specific bonus offer is exhausted, because of my account gone broke. After checking Bonus section on my Account I’ve realised it is indeed EXHAUSTED. This is a first of puzzles I do not understand. How could I’ve gone broke and still continuing playing without depositing any additional funds?
After some numerous correspondence with Party’s Costumer Service I still do not have an exact answer to my query.
As do I nor have strength left to explain to them again and again what puzzles me, nor the understanding of entire situation, I’ve decided to ask any of you to help and resolve this matter. I’ve put a quote of PP below, so if anybody has/had similar issue, or better knows an answer, please respond. No need to tell you, I’m loosing my enthusiasm towards the game and Party’s platform in particular.
PP Service Quote:
Further to your concern, please be advised that your PS150 bonus was issued on 9 February 2008 and you had the time to 23:59 ET on 9 May 2008 to earn 300 standard Party Points on Poker in order to release the amount of $49 and start playing toward the second part of the bonus ($100).
However, what happened is that you earned 233.88 standard Party Points on Poker and for this purpose used up the whole cashout restricted bonus on 22 February 2008. Bear in mind that if the total restricted balance of a pending cashout restricted bonus drops to $0, the bonus is deemed exhausted at the date this happens and is no longer valid.
Meanwhile, I have managed to gain required 7 PP to 800 and indeed gone close to broke, having now just 0,71 USD on my account. But I think it is irrelevant regarding my belief that I should be eligible for that bonus once I’ve built more than 300 PP with basic amount.
Regards