Hello Folks,

Since the new year, there seems to have been an error within the video section preventing access for some users to certain videos. :f_frown:

The error prevents certain videos from loading, and the Error message in flash player looks like this:


For a hotfix, check hardware acceleration is switched on in flash player and clear your cache, this will not work for each user, but has known to work for some video issues in the past!

We believe we have identified what the criteria is for each of the non-functional videos, so we're on this at the moment to get all those videos working again.

Thanks so much for your patience!

Note: New videos should be unaffected, only certain old videos.