800$ vanished today :(

    • moneytrain82
      moneytrain82
      Bronze
      Joined: 10.04.2008 Posts: 13
      I don't know what to say.

      I logged in 1 hour ago and my account balance was 219$. Last night i logged out with 1009$ bankroll.
      I don't have any withdraws on history and my last hand was played by me.

      Talked to support twice on phone. They said that they cant do anything about it, issue is passed to technical support. They will contact me in 10 days period.

      Gave my best to build my roll, now i can sit and pray.

      Anyone else?
  • 48 replies
    • martinstids
      martinstids
      Bronze
      Joined: 02.01.2010 Posts: 271
      Dont drink and play! :D
    • moneytrain82
      moneytrain82
      Bronze
      Joined: 10.04.2008 Posts: 13
      that would be much better than this. one shot to NL1000 :-)

      i still hope that they will solve it, because there is record on every session i did play.
    • gadget51
      gadget51
      Bronze
      Joined: 23.06.2008 Posts: 5,622
      Hi moneytrain82,

      I'm hoping for the best and that 888 tech support can get this sorted for you as soon as possible.

      Best regards,

      Mal.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Originally posted by gadget51
      Hi moneytrain82,

      I'm hoping for the best and that 888 tech support can get this sorted for you as soon as possible.

      Best regards,

      Mal.
      +1, please keep us updated as to what happens next.

      Fingers crossed for you :)

      All the best,
      Gary
    • moneytrain82
      moneytrain82
      Bronze
      Joined: 10.04.2008 Posts: 13
      today i received an email. they said that someone played blackjack :(
      so its obvious that someone hacked my account.

      its issue on casino side, so i need to email their support. and my account is closed for now.

      what can i say, thats really bad luck.

      i hope they will track ip or use some other methods to see that this wasn't me.
    • KozakFB
      KozakFB
      Bronze
      Joined: 18.08.2011 Posts: 395
      Thats really dodgy man...

      I think its a failure on 888 support side..They're supposed to pick up on abnormal account behaviour and losing 800 dollars on BJ using their casino software at a time where you wouldn't be playing is a huge sign of abnormal behaviour.

      I truly hope everything goes your way and you get your money back but knowing these money hungry poker rooms its unlikely.

      This is why online poker will never be fully trusted by the masses and the reason it will always be held back..
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Originally posted by moneytrain82
      today i received an email. they said that someone played blackjack :(
      so its obvious that someone hacked my account.

      its issue on casino side, so i need to email their support. and my account is closed for now.

      what can i say, thats really bad luck.

      i hope they will track ip or use some other methods to see that this wasn't me.
      Epic mindset here.

      I truly hope these investigations give you positive results and that you can reclaim all your monies or at the very least get compensated in some sort of way.

      All the best,
      Gary
    • Skraggy
      Skraggy
      Bronze
      Joined: 21.09.2008 Posts: 197
      Sorry if this is a bit of a troll/rant...

      This is what I HATE about 888 poker - the software forces you to choose a password of an exact length and you can't include special characters etc! Is it just me that has issue with this? ?(
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by moneytrain82

      Talked to support twice on phone. They said that they cant do anything about it, issue is passed to technical support. They will contact me in 10 days period.
      hey there,

      Of course they can and we'll make sure to get an answer why $800 is missing from your account.

      Can you please give me a few information?

      - how much was your balance and how much exactly is missing from it?
      - when did you notice the amount went missing? (date)
      - your 888 username

      Ingrid
    • RasTweet
      RasTweet
      Bronze
      Joined: 26.12.2009 Posts: 4,553
      Originally posted by IngridN
      Originally posted by moneytrain82

      Talked to support twice on phone. They said that they cant do anything about it, issue is passed to technical support. They will contact me in 10 days period.
      hey there,

      Of course they can and we'll make sure to get an answer why $800 is missing from your account.

      Can you please give me a few information?

      - how much was your balance and how much exactly is missing from it?
      - when did you notice the amount went missing? (date)
      - your 888 username

      Ingrid
      :heart: some peeps are to nice for this world! :D
    • ReaZoN999
      ReaZoN999
      Bronze
      Joined: 15.01.2011 Posts: 148
      Wow.. so frustrating.. Keep us updated bro, Gl.
    • bradomurder
      bradomurder
      Bronze
      Joined: 17.10.2008 Posts: 1,329
      Originally posted by moneytrain82
      today i received an email. they said that someone played blackjack :(
      so its obvious that someone hacked my account.

      its issue on casino side, so i need to email their support. and my account is closed for now.

      what can i say, thats really bad luck.

      i hope they will track ip or use some other methods to see that this wasn't me.
      Seems totally bizzare that someone would use your account (that they cant cash out) to play blackjack. Cant chip dump or anything so what's the point? Might as well just play with $800 play money

      Good luck anyway. Hopefully they can trace it and because it's lost to the casino and not another player it should be easier to locate the funds now.
    • moneytrain82
      moneytrain82
      Bronze
      Joined: 10.04.2008 Posts: 13
      Originally posted by IngridN
      Originally posted by moneytrain82

      Talked to support twice on phone. They said that they cant do anything about it, issue is passed to technical support. They will contact me in 10 days period.
      hey there,

      Of course they can and we'll make sure to get an answer why $800 is missing from your account.

      Can you please give me a few information?

      - how much was your balance and how much exactly is missing from it?
      - when did you notice the amount went missing? (date)
      - your 888 username

      Ingrid
      my last hand was played at 8:53 pm on 15.01. after that I've freed 10$ bonus and logged off with 1009$ on my account. The very next day 16.01., when I came from work, I logged in, at around 6 pm, and on my account there were only 219$.

      my username is whitewalk3r.

      i just sent some huge email to operations@cassava.net explaining them the whole situation. thats the email i was refered to by 888 suport. thay say that incident happend on casino side.

      guys u are very generous, tyvm.

      ill try to update here.
    • JazBenz
      JazBenz
      Bronze
      Joined: 09.02.2010 Posts: 277
      crazy story, good luck to you

      +1 to Ingrid for her being epic as always. :heart:
    • gadget51
      gadget51
      Bronze
      Joined: 23.06.2008 Posts: 5,622
      Well this sucks, but if anyone can, Ingrid can!

      Seriously, good luck getting this sorted,

      Mal.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Originally posted by gadget51
      Well this sucks, but if anyone can, Ingrid can!

      Seriously, good luck getting this sorted,

      Mal.
      +1
    • Heave112
      Heave112
      Bronze
      Joined: 27.03.2009 Posts: 456
      i think I remember you from NL20/30 SH/FR , did you play on those stakes??
      Unfortunate this happened to you. 888 should definitely change their Password policy
    • Skraggy
      Skraggy
      Bronze
      Joined: 21.09.2008 Posts: 197
      Originally posted by Heave112
      i think I remember you from NL20/30 SH/FR , did you play on those stakes??
      Unfortunate this happened to you. 888 should definitely change their Password policy
      THIS! (see my rant further up too)
    • moneytrain82
      moneytrain82
      Bronze
      Joined: 10.04.2008 Posts: 13
      Originally posted by Heave112
      i think I remember you from NL20/30 SH/FR , did you play on those stakes??
      Unfortunate this happened to you. 888 should definitely change their Password policy
      yes, last 2 months i was regular on NL20.

      still waiting for email :/