Yeah, I took a screenshot and forwarded it.
However...
It turns out that I signed up four years ago and had forgotten about it

...
I've a horrible feeling I might have signed up at PartyPoker too, and had a FullTilt account ages ago. (Not that I even ever played more than 10 hands with them!!

)
There's NO one playing William Hill these days, can't even open four tables at NL5.
What's next .... can I get decent volume at volume/fish ratio at bwin?
I guess I should sulk on to the "which poker room is right for you" thread...
and the "I couldn't get my account tracked with PokerStars" support group...