they won't send me handhistories

  • 17 replies
    • ThatGuyMatt
      ThatGuyMatt
      Bronze
      Joined: 03.12.2010 Posts: 3,759
      Hey slipkn6t,

      So, you've requested for all your Hand Historys right? If so, from what I've read it doesn't seem like they have refused, but that it will take a while to get this done?

      You should wait a little longer for another response from PartyPoker.

      Do you know that you can save your own Hand Historys in the options of PartyPoker? Perhaps this will help in the future.

      I don't know where the option is myself as I don't use PartyPoker, but hopefully a Community Member can point this out for us? :rolleyes:
    • slipkn6t
      slipkn6t
      Bronze
      Joined: 27.06.2011 Posts: 5,594
      MattDenness, of course I know about autosaving hand histories, but when saving locally partypoker software misses like 2-3% of hands for some reason and my HM graphs are not accurate. I need the history files for my blog.
      I asked them 1.5 months ago and still waiting. This guy asked them on the 17th of January and got the 50MB archive on the same day. Is it fair when someone gets it 45 times faster than other?
    • slipkn6t
      slipkn6t
      Bronze
      Joined: 27.06.2011 Posts: 5,594
      And here I am 25 days after their reply. Sending them the 3rd letter:
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      25 days? ouch!! :f_mad:

      Let me know what they respond and might give a little push to it :)
    • slipkn6t
      slipkn6t
      Bronze
      Joined: 27.06.2011 Posts: 5,594
      their respond 5 days ago:
      Dear Marat,
      Thank you for contacting Customer Service.
      Unfortunately the Hand History is not yet gathered. We will send you an email once this is done.
      In case you have further questions, we will be more than happy to assist you. We are available 24/7.
      Thank you for choosing us as your online gaming site.
      Best regards,
      Kristian,
      Customer Service
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Ok I'll escalate it and see if we can help you out here :)
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      We're still waiting for some positive feedback :( anything new from your side?
    • slipkn6t
      slipkn6t
      Bronze
      Joined: 27.06.2011 Posts: 5,594
      Guess who send me an email today (11th of February 2012):D
      Thank you for contacting us.
      First of all, I would like to apologize for the late response in regards to your request for the hand history summary.
      There was a slight technical issue with the gathering of the requested Hand Histories. Now it has been fixed, so please use the below link to extract the logs for the month of November:
      link
      As for the logs for December, we have had this forwarded to extract at earliest. Please accept our apology for the delay. Thank you for your patience and understanding on the matter.
      In case you have further questions, we will be more than happy to assist you. We are available 24/7.
      Thank you for choosing us as your online gaming site!

      Best Regards,
      Petkana
      Customer Service
      Finally!
    • slipkn6t
      slipkn6t
      Bronze
      Joined: 27.06.2011 Posts: 5,594
      They also sent me handhistories for December :pokerface:
    • gadget51
      gadget51
      Bronze
      Joined: 23.06.2008 Posts: 5,622
      slipkn6t hi there.

      Well it seems you got it all sorted out then? Above and beyond expectations to I see (Ingrid really is that good)!

      Try not to get spammed with 3yrs of histories now and have fun! :D

      Best regards,

      Mal.
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Originally posted by slipkn6t
      They also sent me handhistories for December :pokerface:
      YES!!! that's what I'm talking about! :s_cool:
    • slipkn6t
      slipkn6t
      Bronze
      Joined: 27.06.2011 Posts: 5,594
      they sent me 2 archieves saying like "ok slipkn6t here are 2 archives: this is november and this is december, bye". So I didn't check it at first. But then I saw some strange files from January in the December folder WTF :facepalm: They so messed it up, good thing I didn't delete my local histories before importing them.
      I wanted to delete my local november histories and then import those new files.
    • Agiz19
      Agiz19
      Bronze
      Joined: 19.03.2007 Posts: 1,121
      i have waited for 5 days to get my HHs, it was all there it just took some time
    • ThatGuyMatt
      ThatGuyMatt
      Bronze
      Joined: 03.12.2010 Posts: 3,759
      Originally posted by Agiz19
      i have waited for 5 days to get my HHs, it was all there it just took some time
      Good things come to those who wait huh? :D
    • Agiz19
      Agiz19
      Bronze
      Joined: 19.03.2007 Posts: 1,121
      Originally posted by MattDenness
      Originally posted by Agiz19
      i have waited for 5 days to get my HHs, it was all there it just took some time
      Good things come to those who wait huh? :D
      hehe exatcly :)
    • MarkQuick
      MarkQuick
      Bronze
      Joined: 06.12.2010 Posts: 1,343
      Hi Agiz19,

      Have you received a response from PartyPoker yet? Is there anything that I can help you with? If so, please notify me replying to this post.
    • slipkn6t
      slipkn6t
      Bronze
      Joined: 27.06.2011 Posts: 5,594
      Originally posted by MarkQuick
      Hi Agiz19,

      Have you received a response from PartyPoker yet? Is there anything that I can help you with? If so, please notify me replying to this post.
      he told me to let you know that it's fine by now. You can read more details here:
      they won't send me handhistories
      in his 1st post :coolface: