lost buy in ...

    • porkimmondo
      Joined: 20.02.2010 Posts: 5,372
      hi all and sorry for my bad english ... :D

      Yesterday evening I played at betfred 3 heads up sng buy in 20$.
      While I played third heads up,betfred (like ipoker?) was gone in down … and I lost the game .
      I wrote to the online support and sir Jonh said me :
      “ipoker will be refunding this in the next few hours” :O

      Today i wrote another time with live support:

      Lynda: I poker have requested that all player email claims for interrupted tournaments
      Lynda: so pls send us an email stating time of disconnection and tournament number

      but email dont work!!!!

      This message was created automatically by mail delivery software.A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: support@betfred.com SMTP error from remote mail server after RCPT TO:<support@betfred.com>: host mail.betfred.com []: 550 Blocked

      i sent mail at support@betrfedcasino.com but ... no answer ... :s_mad:

      any advice? :s_cry:

      ah! i created my account trought pokerstrategy.com but after 5 days i received 0 points... grr
      i also opened a tiket at ps support ..
  • 2 replies
    • ghaleon
      Joined: 17.10.2007 Posts: 5,939
      I have used support@betfredpoker.com and got reply in few days.

      Get used to sloooow rake updates from betfred. E.g. just checked my PS points and no data after 16th day.
    • porkimmondo
      Joined: 20.02.2010 Posts: 5,372
      Dear Mr. xxxxx,
      Thank you for contacting our Customer Support Team.
      I apologize for any inconvenience this situation may have caused.
      In order for this situation to be investigated, you will need to provide us with the Tournament I.D.
      To be able to find out the Tournament I.D, once in the game lobby:
      - Go to sub-header 'My Account'
      - Select 'Tournament History'
      - Select Game mentioned.
      Once you have these details, please send your Username and Tournament I.D to pokersupport@ipoker.com
      I hope to have answered you adequately. If in need of further assistance, please do not hesitate in contacting us again.
      Kind Regards
      Customer Support Team