Skrill registration triggered casino spam

    • tpoke
      tpoke
      Bronze
      Joined: 28.07.2010 Posts: 110
      Hi there,

      recently, I've signed up with Skrill and ever since then I'm receiving lots of casino related spam into my mailbox. It's a bit disappointing, I must say.

      I'm sure you'll ask how can I be so sure it's Skrill. Well at first, I was only suspicious that the casino related spam started bothering me, right after the registration with them, while never being bother with that sort before. Then I did some digging and found a thread in a different forums that convinced me - link below (if not allowed to link to the forums, I'm sorry for posting it and kindly ask mods to remove):
      http://www.webhostingtalk.com/showthread.php?t=1110225

      Is this their common way of treating their customers?
      Or has there been recently a security breach - email address along with full name are obviously known by third party - what else is?

      Either way, it is very disturbing. How can I trust them with my money now?

      Have this or something similar happened to you too?
      What would you suggest me to do? I'm seriously considering cancelling the account.

      Thanks in advance.
  • 41 replies
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hi tpoke,

      Sorry to hear about this. I've escalated it to our key account manager to advise on this.

      Ingrid
    • VISHMASTER
      VISHMASTER
      Bronze
      Joined: 13.04.2011 Posts: 1,118
      Hi,
      I have the same problem. I get a ton of spam e-mail everyday with my usename claiming I have won 1000$ and other stuff. I created this new mail ID and use it only 4 moneybookers. So I'm sure MB triggered this scam.

      How did they know my USER NAME??
    • VISHMASTER
      VISHMASTER
      Bronze
      Joined: 13.04.2011 Posts: 1,118
      ?( :f_confused: :s_confused:
    • IngridN
      IngridN
      Bronze
      Joined: 02.03.2011 Posts: 12,162
      Hey Vish,

      I'm very sorry for the late reply here, I've asked Natalia to come check this out.

      How are you? Exams went well?

      Ingrid
    • MissNatalia
      MissNatalia
      Bronze
      Joined: 07.03.2011 Posts: 368
      Hi All,

      I will have it checked as soon as possible, sorry for delays on this topic. However, I have dealt recently with similar issues of spam emails that were malicious ones, not sent by Skrill.

      I will forward this to a relevant person at Skrill and get back to you.

      BR,
      Natalia
    • Krishjanis
      Krishjanis
      Bronze
      Joined: 04.01.2010 Posts: 977
      I'm also getting that casino spam and I am registered with skrill, but didn't notice that it started with that, but it's quite possible.
    • MissNatalia
      MissNatalia
      Bronze
      Joined: 07.03.2011 Posts: 368
      Hi All,

      I am checking the spam emails with Skrill and they requested to confirm email addresses to which you are getting the spam emails.

      Please forward to my email address the information.

      Thanks,
      Nat.
    • MissNatalia
      MissNatalia
      Bronze
      Joined: 07.03.2011 Posts: 368
      Hey,

      Thanks for the email address - can you please forward to me also the spam email itself that you got about Casino offers?

      Thanks,
      Natalia
    • MissNatalia
      MissNatalia
      Bronze
      Joined: 07.03.2011 Posts: 368
      I received two emails with spam mail from Krishjanis, how about yours tpoke?

      @Krishjanis
      The emails you forwarded to me are sent not from Skrill email address.
    • Krishjanis
      Krishjanis
      Bronze
      Joined: 04.01.2010 Posts: 977
      Yes, they are not sent from skrill email, but since skrill registration it has been happening and reading from other sources people with dedicated emails to only skrill are getting spammed, so the problem is not that skrill is sending spam emails themselves, but that they are giving information out so others could spam.

      Not that big of a deal because of spam, because those spam emails are going straight to my spam folder, but it's that they can be throwing my personal information around.
    • MissNatalia
      MissNatalia
      Bronze
      Joined: 07.03.2011 Posts: 368
      Yes, I understood this, I'm pretty sure Skrill is not giving away any personal information to 3rd parties, but I will tell them we get many complaints that spam emails come usually at the same time with creating a Skrill account.
    • VISHMASTER
      VISHMASTER
      Bronze
      Joined: 13.04.2011 Posts: 1,118
      Originally posted by IngridN
      Hey Vish,

      I'm very sorry for the late reply here, I've asked Natalia to come check this out.

      How are you? Exams went well?

      Ingrid
      I'm fine ,Ty Ingi.. Exams went well, results are out as well. Looks like I'll be playing poker fpr the rest of my life :D


      @Natalia- I've sent u an e-mail. I use it only 4 skrill. I have'nt entered the id anywhere else. I get a couple of spams like the 1 below.

      [img][IMG]https://img857.imageshack.us/img857/5761/spamm.jpg[/IMG] Uploaded with ImageShack.us[/img]

      How did they know my username??
    • MissNatalia
      MissNatalia
      Bronze
      Joined: 07.03.2011 Posts: 368
      Hi VISHMASTER,

      Thanks for the spam email example.

      Skrill is aware of the situation, I forwarded them those emails and I'm waiting now for an official statement.

      I will let you know as soon as possible.

      Best Regards,
      Natalia
    • MissNatalia
      MissNatalia
      Bronze
      Joined: 07.03.2011 Posts: 368
      Hi All,

      I received today official communication line from Skrill:


      Moneybookers always takes security threats very seriously. We have some of the world's most sophisticated security technology to protect our users. We can also assure you that we never either give or sell our customers' details to third parties: selling customer data would completely contradict our business model, which is based on the trust of our customers.
      There are many reasons to why this email could have been “guessed” such as simple brute-force spambots. These bots will randomize known words and brands and send emails to random combinations of them hoping that some don’t bounce.
      Moneybookers can confirm that we never sell on email data or make it otherwise accessible to our merchants.


      Best Regards,
      Natalia
    • Krishjanis
      Krishjanis
      Bronze
      Joined: 04.01.2010 Posts: 977
      [sarcasm] Oh, so they told it's not their fault? Well, then it must be true. [/sarcasm]
    • M1rCea
      M1rCea
      Bronze
      Joined: 06.07.2010 Posts: 936
      Originally posted by Krishjanis
      [sarcasm] Oh, so they told it's not their fault? Well, then it must be true. [/sarcasm]
      +1,so many lulz at their reply! I'm certain everyone has been reassured now, when several people have reported the spam to have started with the skrill registration.

      It does make sense, since I've read that skrill/neteller are used primarily for gambling purposes so sending (gambler) users Casino spam is pretty much the nutz.

      I was going to open up a Skrill account but this seems kinda shady..
    • hoangngoctu
      hoangngoctu
      Bronze
      Joined: 25.07.2010 Posts: 21
      Their official reply is false. The spam addressed me with the full name which I registered at MB. And that's my confidential email for important stuff only. Many friends of mine got the same problem.

      What a serious security problem and they ignored it!!!
    • VISHMASTER
      VISHMASTER
      Bronze
      Joined: 13.04.2011 Posts: 1,118
      Originally posted by hoangngoctu
      Their official reply is false. The spam addressed me with the full name which I registered at MB. And that's my confidential email for important stuff only. Many friends of mine got the same problem.

      What a serious security problem and they ignored it!!!

      +1

      I thought about moving my online money every month 2 MB(keeping ~30BI in the poker room I play sngs) since no one knows when a poker site'll go down.
      Now I don't know what to do ?(
    • hoangngoctu
      hoangngoctu
      Bronze
      Joined: 25.07.2010 Posts: 21
      After more self investigation, I found there is a posibility that the leak came from POKERSTRATEGY.

      My email address is very limited in usage. If MB is not the cause, PokerStrategy is my next suspect!